Johannesburg: Client Services Manager

March 10, 2026 Jobs in Central Johannesburg

Job Description

Our client delivers seamless customer communication and experience solutions for major brands. As a Client Services Manager , you will oversee onboarding, dayâtoâday client interaction, service performance, and accurate billing. You will work alongside technical teams to resolve complex issues, strengthen client relationships, and drive continuous improvement. Key Responsibilities Manage the full client relationship, ensuring strong communication, expectation setting, and service oversight. Drive initiatives that grow client revenue and improve service delivery. Oversee project implementations, ensuring smooth handover and clear communication. Address support issues and collaborate with technical teams to resolve complex problems. Interpret KPIs, SLAs, contracts, and provide insights that support client growth. Advocate for the client internally and represent company interests to the client. Maintain accurate client information in OPACS/ERP systems. Job Experience & Skills Required Education Bachelors degree (nonânegotiable). Experience Minimum 2 years experience using a case management system (Salesforce preferred). Strong customer service experience across multiple SaaS products. Proven ability to manage complex client issues and relationships. Experience in 3PL environments , especially with premium brands, is highly advantageous. Background in Continuous Improvement and Project Management recommended. Skills Excellent communication and clientâfacing skills. Strong analytical and problemâsolving ability. Highly proficient in Word, Excel, PowerPoint, and Outlook. Able to work in a fastâpaced, highâpressure environment with composure and professionalism. Apply now!

How to Apply

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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