Johannesburg: Customer Service & Repair Operations Manager – Gauteng, Lanseria posted by Cash Crusaders

March 12, 2026 Jobs in Central Johannesburg

Job Description

We are seeking a high-energy Customer Service & Repair Operations Manager to lead our Gauteng-based service hub. This isn’t just a desk jobits a role for a technically-minded leader who understands that exceptional customer service is built on the foundation of efficient repair cycles, inventory precision, and workflow management.

You will bridge the gap between technical repair teams and our customers, ensuring every electronic product is diagnosed, repaired, and returned with speed and quality.

Key Responsibilities

Repair Excellence & Technical Oversight
- Oversee the end-to-end repair process for consumer and industrial electronics.
- Monitor repair quality to reduce “re-works” and ensure adherence to ESD (Electrostatic Discharge) and ISO quality standards.
- Troubleshoot complex technical escalations and provide mentorship to the technician team.
Strategic Inventory Management
- Maintain optimal stock levels of critical electronic components.
- Maintain and manage the real-time tracking systems to prevent stockouts, theft and manage component life cycles/obsolescence.
Workflow & Process Optimization
- Manage the daily workshop workflow to target a 3-day turnaround time on standard repairs.
- Use our POS to track ticket queues, technician productivity, and job completion times.
- Coordinate between the front-of-house (service desk) and back-of-house (workshop) to ensure transparent customer updates.
Customer Relationship Management
- Act as the primary escalation point for complex technical queries, providing professional and jargon-free solutions.
- Analyse the department for to identify and fix bottlenecks in the repair workflow.

Requirements & Qualifications

Technical Background: A National Diploma or Degree in or a related technical field is essential.
Experience: 35 years in a managerial role within a technical service, electronics manufacturing, or repair environment.
Inventory Expertise: Proven experience using ERP systems (e.g., NetSuite) or specialized inventory software for part-level tracking.
Leadership: Strong ability to manage and motivate a team of technicians and support staff in a high-pressure, fast-paced environment.
Operational Skills: Excellent understanding of workflow mapping, resource allocation, and quality control procedures.

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How to Apply

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About Other Retail Jobs in Gauteng

The retail sector in Gauteng is experiencing steady growth, with the demand for skilled professionals driving employment opportunities in various roles. Typically, this includes positions such as visual merchandising assistants, store managers, and logistics coordinators, among others. These careers often require individuals to be adaptable, flexible, and able to work in fast-paced environments.

When it comes to salaries, broad ranges can vary greatly depending on factors such as experience, company size, and industry sector. Typically, salaries for retail professionals in Gauteng generally fall within the following ranges: R40 000 – R80 000 per annum for entry-level positions, with more senior roles commanding salaries ranging from R80 000 – R150 000 per annum or more, depending on individual performance and qualifications.

Common skills required for other retail positions include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Typically, individuals in these roles also need to be proficient in Microsoft Office software, have basic computer literacy, and be able to lift heavy objects when necessary. Additionally, many employers place a high value on candidates who are customer-focused, flexible, and willing to learn and take on new challenges.

The retail industry sector commonly employs professionals in various roles, including financial services, technology, manufacturing, and e-commerce. These careers often involve working with data, managing inventory, and maintaining a clean and welcoming store environment for customers. Generally, individuals seeking employment in these sectors will need to have a solid understanding of the relevant industry and be able to apply their skills in a practical setting.

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For career development, many retail professionals can expect opportunities for growth and advancement within their current organisation or by moving into new roles within related industries. Typically, this may involve completing additional training or education, gaining experience in leadership or management positions, or taking on special projects that showcase one’s skills and abilities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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