Job Description
About the Role
We are seeking a highly motivated and experienced person to fill the role of Dealer Systems & Application Support Specialist, responsible for delivering system support across our dealership network, with a focus on effective system usage and process alignment.
Key Responsibilities
- Provide remote and on-site support for dealership systems and applications
- Troubleshoot and resolve system issues aligned to relevant processes and standards
- Recreate and analyse dealership issues to identify root causes
- Support dealerships in optimising Sales, Sales Admin, and Follow-Up processes
- Guide users on correct usage of post-service and sales experience systems
- Identify inefficiencies and ensure alignment to best practice dealer workflows
- Deliver onsite and remote training sessions to dealership teams
- Provide hands-on coaching to Sales, Admin, and support staff
- Conduct user assessments and needs analysis to identify training gaps
- Drive improved system adoption
- Build strong relationships with dealer staff, management, and internal teams
- Act as a key point of contact between dealerships and technical teams
- Communicate findings effectively to management
- Monitor system usage, adoption, and performance trends at dealerships
- Analyse data and generate actionable insights
- Prepare and deliver clear, professional reports and presentations
- Track progress, risks, and areas for improvement
- Support rollout of system enhancements and new initiatives
- Ensure successful adoption of changes within dealerships
Requirements
Minimum 5 years experience in a dealership environment (essential)
Experience in Dealership Sales, Sales Admin, or PSE environments (essential)
Solid understanding of dealer processes, workflows, and follow-up systems
Proven ability in training, coaching, and supporting users
Strong experience with reporting and performance tracking
Valid drivers license, own vehicle and willingness to travel
Affinity for technology
Qualifications
Matric (Grade 12) essential
Relevant qualification in Business or related field advantageous
Skills & Competencies
- Strong interpersonal and relationship-building skills
- Excellent communication, facilitation, and presentation ability
- Ability to train, mentor, and influence users at all levels
- Strong analytical and problem-solving skills (process-focused)
- Ability to translate data into clear, actionable insights
- Well-organised, proactive, and results-driven
Salary & Benefits
Salary details not specified.
Other Details
Initial 12 month contract
Location: Johannesburg – hybrid way of work
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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