Johannesburg: Distribution Controller – Contract Logistics (Johannesburg South)

A leading player in the logistics and supply chain sector is seeking a detail-driven Distribution Controller to support and optimise national distribution operations within a contract logistics environment. This role focuses on operational coordination, system accuracy, financial control, and KPI performance , ensuring smooth daily distribution activities and high service delivery standards. Role Purpose To oversee the day-to-day coordination of national distribution operations, ensuring efficient processes, accurate system management, and strong financial and administrative control. The role is responsible for maintaining service levels, managing invoicing and documentation, and ensuring alignment between operational execution, customer expectations, and contractual KPIs. Key Responsibilities Distribution & Operational Coordination Plan and communicate daily operational activities for national distribution Ensure cargo is dispatched on time and vehicles depart according to schedule Coordinate special and ad-hoc customer distribution requirements Work closely with operational teams and service providers to maintain service excellence Financial & Administrative Control Manage accurate and timeous client invoicing processes Reconcile service provider invoices against deliveries Support financial service level (FSL) processes and reporting requirements Monitor loss files, credit notes, and related KPIs to ensure compliance with targets Systems & Data Management Capture and maintain operational data on the Warehouse Management System (WMS) Ensure closure of all inbound, outbound, and returns orders in the system Maintain inventory alignment between customer and supplier records Perform basic WMS troubleshooting and system maintenance when required Customer Service & KPI Management Ensure all contractual customer KPIs are consistently achieved Monitor Proof of Delivery (POD) and Information on Delivery (IOD) processes Use the customer complaints register to drive resolution and process improvements Collaborate with site managers, specialists, and service providers to implement corrective actions where KPIs are not met Continuous Improvement Identify opportunities to improve distribution processes and service delivery Support structured quality and operational improvement initiatives Minimum Requirements Bachelor’s Degree (Supply Chain, Logistics, Business or related field preferred) 3–5 years’ experience in a Contract Logistics or Distribution environment Strong knowledge of warehouse operations and national distribution processes Experience with invoicing, financial processes, and service level reporting (FSL) Working knowledge of Warehouse Management Systems (WMS) Intermediate proficiency in Microsoft Excel Understanding of QSHE (Quality, Safety, Health & Environment) practices Key Competencies Strong analytical and problem-solving skills High attention to detail and accuracy Financial awareness and ability to interpret reports Strong communication and stakeholder engagement skills Ability to work independently with minimal supervision Agile, adaptable, and able to manage multiple priorities Collaborative team player with strong coordination skills