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Johannesburg: Front Office: Senior Administrator posted by Salt Employee Benefits

Job Description

About the Role

The Front Office Senior Administrator plays a critical role in overseeing daily operations, ensuring high-quality member service, and driving operational excellence within the Front Office. This senior administrator will provide leadership, coaching, and operational oversight to ensure compliance, quality, and excellent member experience.

Key Responsibilities

  • Manage and support Front Office Administrators and Custodians
  • Assign work, monitor productivity, and ensure SLA compliance
  • Conduct performance reviews, coaching, and feedback sessions
  • Identify training needs and coordinate development initiatives
  • Manage leave schedules and maintain adequate team coverage
  • Foster a member-focused, high-performance culture
  • Review new claims for completeness and compliance (forms, IDs, bank statements, tax numbers)
  • Ensure claims are accurately uploaded and indexed in Everest/Benefit Counsellor
  • Perform regular quality checks and resolve discrepancies
  • Investigate and address quality assurance failures
  • Ensure timely escalation of issues
  • Handle complex or escalated member queries and complaints
  • Liaise with internal teams (Claims, Contributions, Finance) and external providers
  • Monitor and escalate unpaid claims as needed
  • Provide guidance on benefit enquiries and fund rules
  • Track turnaround times for all claim types (Withdrawal, Two-Pot, Funeral, Disability, Death, Retirement, Trust Fund)
  • Monitor unattended claims and ensure escalations are documented
  • Identify process bottlenecks and recommend improvements
  • Review and consolidate daily/weekly reports
  • Submit management reports with performance insights
  • Monitor KPIs and implement corrective actions
  • Maintain audit trails and documentation compliance

Requirements

  • Leadership and people management skills
  • Retirement Fund administration knowledge
  • Analytical and problem-solving ability
  • Attention to detail and quality orientation
  • Decision-making and judgement
  • Reporting and Excel proficiency
  • Excellent written and verbal communication
  • Ability to work under pressure and meet deadlines
  • Conflict resolution and delegation skills
  • Team collaboration and innovation mindset

Qualifications

Matric (essential)

Undergraduate degree (advantageous)

Retirement Fund qualification (advantageous)

Salary & Benefits

Salary: Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Gauteng

In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.

When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.

Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.

Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.

For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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