Job Description
About the Role
As the Guest Relations & Events Coordinator at our upmarket champagne bar in Rosbank, Johannesburg, you will be the premier face, voice, and energy of an upscale restaurant and premium champagne bar. This is a multi-faceted, high-impact role within a tight-knit, dynamic management team. You will seamlessly bridge the gap between front-of-house excellence and behind-the-scenes coordination.
Key Responsibilities
• Elite Guest Relations & Hosting (The Face)
- Act as the primary host and Hostess/Maître D’ during peak service hours, ensuring an upscale, warm, and sophisticated welcome for all guests.
• Relationship Building
- Cultivate and maintain strong relationships with regular patrons, high-profile clients, influencers, and VIPs.
• Floor Management
- Oversee the floor during events, serving as the go-to person for clients to ensure an “I have a person who has it handled” level of trust.
• Brand Ambassadorship
- Maintain impeccable standards of personal grooming and presentation, reflecting the premium brand identity of the establishment.
• Reservation, Diary Management, System Ownership
- Take full ownership of the restaurant and bar’s reservation systems (e.g., Dineplan, OpenTable, or internal POS).
• Capacity Optimization
- Strategically manage seating charts and daily floor plans to maximize venue capacity and flow.
• Inbound Communication
- Handle all incoming booking enquiries via phone, WhatsApp, and email with rapid, professional, and polished communication.
• Event Coordination & Sales Lifecycle Management
- Manage the entire event lifecycle from initial enquiry and custom quoting to final close-out.
• Revenue Generation
- Proactively drive group bookings, corporate lunches, private parties, and venue hires to ensure the space is consistently activated.
• Logistics
- Develop detailed event timelines, run sheets, and floor logistics for every booking.
• Internal Collaboration
- Collaborate closely with the Kitchen (Chef) and Floor (General Manager) to coordinate custom menus, beverage pairings, and staffing requirements.
• Brand Activation & Innovation Concept Brainstorming
- Work alongside management to brainstorm and implement fresh concepts (e.g., themed supper clubs, luxury brand collaborations, champagne tastings, and DJ sessions).
• Market Awareness
- Stay attuned to Johannesburg market trends to keep the venue’s entertainment and dining programming cutting-edge.
Requirements
Experience: 2–3 years of premium hospitality experience in an upscale restaurant, luxury hotel, or high-end event environment.
Experience as a VIP Hostess, Maître D’, or Event Coordinator is highly preferred.
Systems: Proficiency in restaurant reservation platforms (e.g., Dineplan/OpenTable) and POS/Inventory systems.
Qualifications
Education: Grade 12 Matric essential; a hospitality or event management qualification is highly advantageous.
Mobility: Must possess a valid South African Driver’s License and own reliable vehicle (essential for evening finishes).
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Gauteng
In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.
In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.
The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.
For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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