About the Role

The Head of IT Infrastructure – Windows & Linux role is a critical position that requires exceptional technical expertise and leadership skills to deliver a client-centric service desk function and manage relationships with various stakeholders. The successful candidate will be responsible for ensuring the stability, availability, and performance of the IT environments and applications, while contributing to the achievement of business objectives through the effective application of technology.

Key Responsibilities

• Deliver a client-centric service desk function with management information to measure delivery against quality objectives
• Manage relationships between Clusters; Group IT; Internal and External Audit to contribute to the successful delivery of a wide range of IT objectives and governance
• Ensure stability, availability, and performance of the IT environments and applications – capacity management, performance, security, and automated restores
• Day-to-day management of the 1st line of support function and resolution/escalation of issues and business requests
• Continuous improvement of processes within the team’s scope as well as ensure alignment with the greater IT areas
• Leading, developing, and recruiting people within the IT Operations team
• Managing the overall operational risk and security aspects in the environment
• Business continuity and disaster recovery
• Vendor management – contract negotiations and adherence to Service Level Agreements
• Implement and measure incident management
• Implement and measure change control management and standards
• Develop and maintain corporate IT policies and standards
• Manage information systems and communication network between all business units and branches within the organisation
• Maintain compliance to licenses, IT security, and internal controls
• Management of the IT infrastructure budget
• Strong monitoring capabilities with automated escalation and notifications
• Produce standard reports on a regular frequency on performance as well as future consumption trends that might become risks

Requirements

• Degree in Information Technology or Relevant Degree (Advantage not Essential)
• A minimum of 10 years’ experience in IT systems with broad cross-domain technology
• At least 10 years in a managerial role in Infrastructure and IT Operations
• At least 10 years’ experience in line management of infrastructure and technical teams
• Strong track record of relationship management with third-party providers
• Solid understanding of physical and virtual infrastructure management including storage, backups, and disaster recovery
• A strong background and knowledge of all levels of infrastructure architecture, including networks, firewall management
• Deep knowledge of infrastructure automation, orchestration, and configuration management tools
• Deep knowledge of Windows and Linux server, MySQL, Postgres, SQL databases
• Expertise in principles and methodologies (SDLC, Stage Gate, Security and Risk Mitigation)
• Experience with the implementation and management of Managed Engine, Service Desk, and Endpoint Central
• Experience with the implementation and operationalisation of ITIL framework
• Strong client service orientation
• Experience with management and mitigation of IT Risks
• Experience with Oracle databases
• Experience with managing vendors
• Experience with Server and Virtual Machine Management
• Experience with Network Management
• Experience with Infrastructure Design

Qualifications

None mentioned in the original job description.

About the Role

The Head of IT Infrastructure – Windows & Linux role is a critical position that requires an experienced and skilled professional to lead the IT infrastructure team, ensuring the stability, availability, and performance of the organization’s IT environments and applications.

Key Responsibilities

• Deliver a client-centric service desk function with management information to measure delivery against quality objectives
• Manage relationships between Clusters; Group IT; Internal and External Audit to contribute to the successful delivery of wide range of IT objectives and governance
• Fulfill a broader leadership role within the business, contributing to ensuring Group IT is instrumental in achieving clusters’ goals through technology application
• Ensure stability, availability, and performance of IT environments and applications – capacity management, performance, security, and automated restores
• Day-to-day management of 1st line of support function and resolution/escalation of issues and business requests
• Continuous improvement of processes within the team’s scope as well as alignment with greater IT areas
• Leading, developing, and recruiting people within the IT Operations team
• Managing overall operational risk and security aspects in the environment
• Business continuity and disaster recovery management
• Vendor management – contract negotiations and adherence to Service Level Agreements
• Implementing and measuring incident management
• Implementing and measuring change control management and standards
• Developing and maintaining corporate IT policies and standards
• Managing information systems and communication network between all business units and branches within the organisation
• Maintaining compliance to licenses, IT security, and internal controls
• Managing the IT infrastructure budget
• Implementing strong monitoring capabilities with automated escalation and notifications
• Providing advanced technical expertise, oversight, and accountability for resolution of outages, service level issues, and other events in partnership with operational support teams

Requirements

• Degree in Information Technology or Relevant Degree (Advantage not Essential)
• A minimum of 10 years’ experience in IT systems with broad cross-domain technology
• At least 10 years in a managerial role in Infrastructure and IT Operations
• At least 10 years’ experience in line management of infrastructure and technical teams
• Strong track record of relationship management with third-party providers
• Solid understanding of physical and virtual infrastructure management including storage, backups, and disaster recovery
• A strong background and knowledge of all levels of infrastructure architecture, including networks, firewall management
• Deep knowledge of infrastructure automation, orchestration, and configuration management tools
• Deep knowledge of Windows and Linux server, MySQL, Postgres, SQL databases
• Expertise in principles and methodologies (SDLC, Stage Gate, Security and Risk Mitigation)
• Experience with the implementation and management of Managed Engine, Service Desk, and Endpoint Central
• Experience with the implementation and operationalisation of ITIL framework
• Strong client service orientation
• Experience with management and mitigation of IT Risks
• Experience with Oracle databases
• Experience with managing vendors
• Experience with Server and Virtual Machine Management
• Experience with Network Management
• Experience with Infrastructure Design

Qualifications

None mentioned in the original job description.

Salary & Benefits

Not mentioned in the original job description.