Johannesburg: Head: Service Delivery: Job Architecture, Organisational Design and Strategic Workforce Planning posted by Isilumko Staffing
Posted on 2025-09-20 00:00:00
Employer | Isilumko Staffing |
---|---|
Category | Banking |
Location | Gauteng / Johannesburg |
Job Summary
Role Purpose:
In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and process improvements, technology enablement, ensuring exceptional employee experiences across these critical HR areas.
Key Responsibilities:
- As Head of Service Delivery, you will lead the JA, SWP, and OD execution, ensuring the alignment of service delivery with our product vision to achieve efficiency and workforce excellence.
- You will define servicing requirements across workforce segments, co-create and enable the service delivery model and channel strategy in partnership with Product Owners and the Head Service Delivery, and translate services into service design and cataloguing.
- Your role will involve managing end-to-end service delivery of JA, SWP, and OD initiatives, providing advisory, support and insights based on historical, current, and predictive analytics, and implementing continuous improvement initiatives through data analytics, automation, process re-engineering, system enhancements, RPA, and Machine Learning.
- You will be responsible for formulating Service Management standards, processes, and enablement measures, as well as supporting the integration of specific products and services across the JA, SWP, and OD value chain.
- Additionally, you will lead exceptional case management, advocate for service delivery solutions, and co-create experience maps and journeys with colleagues to deliver next-practice processes and technologies.
Qualifications and Experience
- Bachelors Degree in Business Psychology. Masters degree preferred.
- 10+ years in JA, SWP, and OD domain shared services with a proven track record in customer service, digital service delivery, service management, service cataloguing, and process reengineering.
- Strong interpersonal skills with the ability to build relationships and drive change.
- Expertise in Job Architecture, Strategic Workforce Planning, and Organisational Design.
- Proficiency in scaled agile methodologies and project/programme management and different JA, SWP and JA technologies / tools / systems. Behavioral Competencies Global Acumen Business Savvy Establishing Strategic Direction Operational Decision Making Persevere for Results Compelling Communication Driving Execution Driving Innovation
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: IT SYSTEMS ENGINEER posted by Tower Group
Our client, a leader in the hospitality industry is seeking a highly experienced IT SYSTEMS ENGINEER based in Johannesburg MINIMUM REQUIREMENTS Bachelors...
View Job
IT SYSTEMS ENGINEER
Johannesburg: DIrector posted by Edgexec (Pty) Ltd
Director ImpactLocation South AfricaType Permanent Executive LeadershipDrive meaningful change. Shape the brands impact.This is a pivotal leadership...
View Job
DIrector
Johannesburg: Content Creator posted by Tower Group
Our client, a leader in the hotel and casino industry is seeking a highly creating Content Creator to join their team based in Johannesburg.MIMIMUM...
View Job
Content Creator
Johannesburg: Chief of Staff posted by Edgexec (Pty) Ltd
Chief of StaffLocation Johannesburg Northern Suburbs, South AfricaType Permanent Property OperationsLead. Streamline. Scale.This is a dynamic leadership...
View Job
Chief of Staff
Johannesburg: Executive Pastry Chef posted by Edgexec (Pty) Ltd
ENVIRONMENTPhysical Job Requirementsfor essential functions only LiftingPushingPullingCarrying Describe the types of required lifting, pushing, pulling,...
View Job
Executive Pastry Chef
Johannesburg: Brand Manager posted by Edgexec (Pty) Ltd
Brand Manager Wanted Fourways Are you a creative and strategic thinker with a passion for building powerful brands? A leading hospitality and entertainment...
View Job
Brand Manager
Johannesburg: Creditors Clerk posted by Tower Group
Our client, a leader in the hospitality industry is seeking a Creditors Clerk to join their team based in Johannesburg. MINIMUM REQUIREMENTS MatricRelevant...
View Job
Creditors Clerk
Johannesburg: BRAND MANAGER posted by Tower Group
Our Client, a leader in the Hospitality and Entertainment industry is seeking a Brand Manager to join their team based in Johannesburg.MINIMUM...
View Job
BRAND MANAGER
Johannesburg: SYSTEMS SOFTWARE ENGINEER posted by Tower Group
Our client, a leader in the casino and hotels industry is seeking a Systems Software Engineer to join there team based in their head office in...
View Job
SYSTEMS SOFTWARE ENGINEER
Johannesburg: Vehicle Sales Executive posted by WMS Secure
Are you a driven, charismatic go-getter with a passion for cars and closing deals? Do you thrive in a high-energy environment where your hustle translates...
View Job
Vehicle Sales Executive
Johannesburg: Inventory Controller
Job Title Inventory Controller Location Midrand, Johannesburg, Gauteng Reports to Supply Chain Executive About the Company A leading provider of specialised...
View Job
Inventory Controller
Johannesburg: Randpark Ridge Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Randpark Ridge Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad...
View Job
Randpark Ridge Automotive Spare Parts Specialist
Johannesburg: Witkoppen Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Witkoppen Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt -...
View Job
Witkoppen Automotive Spare Parts Specialist
Johannesburg: Malvern Automotive Parts Specialist posted by Oostelike Personeel Konsultante
Malvern Automotive Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt - checks will be...
View Job
Malvern Automotive Parts Specialist
Johannesburg: New Vehicle Sales Executive posted by Morgan Group
Main Purpose of JobEnergetic individual with a passion for a sales career who is able to operate in a team. Successful candidate will be driven to achieve...
View Job
New Vehicle Sales Executive
Johannesburg: New Business Development posted by Isilumko Staffing
Core Purpose of the Role The primary responsibility of the Business Development and Customer Relations Manager is to identify and capitalize on new business...
View Job
New Business Development
Johannesburg: Vehicle Warranty Sales Agent posted by CallForce
Were looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing...
View Job
Vehicle Warranty Sales Agent
Johannesburg: Sales Manager posted by Isilumko Staffing
Join Our Team as a Sales and Customer Experience Manager!Are you a dynamic and results-driven individual with a proven track record in sales and strategic...
View Job
Sales Manager
Johannesburg: Brand Specialist (Media Buying) posted by Isilumko Staffing
Job PurposeThe Brand Specialist will develop and implement brand strategies to ensure consistent market positioning, enhance customer loyalty, and support...
View Job
Brand Specialist (Media Buying)
Johannesburg: Contact centre agent (Travel – Cruise line) posted by Isilumko Staffing
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and...
View Job
Contact centre agent (Travel – Cruise line)
Johannesburg: Contact Centre Agent – Travel & Reservation posted by Isilumko Staffing
Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join...
View Job
Contact Centre Agent – Travel & Reservation
Johannesburg: Travel Agent posted by Edgexec (Pty) Ltd
Travel AgentLocation Johannesburg, South AfricaIf you love creating unforgettable experiences and thrive in high-energy customer-facing environments, this...
View Job
Travel Agent
Johannesburg: Credit Controller posted by Dream Resorts
Dream Hotels amp Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others...
View Job
Credit Controller
Johannesburg: Web Specialist / Web Development posted by Isilumko Staffing
Job PurposeThe primary role of the Web Specialist will ensure that the B2C website functionality, usability, navigability, and visibility are done properly...
View Job
Web Specialist / Web Development
Johannesburg: Contact Centre Supervisor (Hospitality/Tourism) posted by Isilumko Staffing
Job PurposeThe Supervisor is responsible for managing the teams daily operations, ensuring adherence to corporate service standards, including a maximum 5...
View Job
Contact Centre Supervisor (Hospitality/Tourism)