Johannesburg: Head: Service Delivery: Job Architecture, Organisational Design and Strategic Workforce Planning posted by Isilumko Staffing
Posted on 2025-08-28 00:00:00
| Employer | Isilumko Staffing |
|---|---|
| Category | Banking |
| Location | Gauteng / Johannesburg |
Job Summary
Role Purpose:
In this pivotal role, you will execute the Workforce Experience vision, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and process improvements, technology enablement, ensuring exceptional employee experiences across these critical HR areas.
Key Responsibilities:
- As Head of Service Delivery, you will lead the JA, SWP, and OD execution, ensuring the alignment of service delivery with our product vision to achieve efficiency and workforce excellence.
- You will define servicing requirements across workforce segments, co-create and enable the service delivery model and channel strategy in partnership with Product Owners and the Head Service Delivery, and translate services into service design and cataloguing.
- Your role will involve managing end-to-end service delivery of JA, SWP, and OD initiatives, providing advisory, support and insights based on historical, current, and predictive analytics, and implementing continuous improvement initiatives through data analytics, automation, process re-engineering, system enhancements, RPA, and Machine Learning.
- You will be responsible for formulating Service Management standards, processes, and enablement measures, as well as supporting the integration of specific products and services across the JA, SWP, and OD value chain.
- Additionally, you will lead exceptional case management, advocate for service delivery solutions, and co-create experience maps and journeys with colleagues to deliver next-practice processes and technologies.
Qualifications and Experience
- Bachelors Degree in Business Psychology. Masters degree preferred.
- 10+ years in JA, SWP, and OD domain shared services with a proven track record in customer service, digital service delivery, service management, service cataloguing, and process reengineering.
- Strong interpersonal skills with the ability to build relationships and drive change.
- Expertise in Job Architecture, Strategic Workforce Planning, and Organisational Design.
- Proficiency in scaled agile methodologies and project/programme management and different JA, SWP and JA technologies / tools / systems. Behavioral Competencies Global Acumen Business Savvy Establishing Strategic Direction Operational Decision Making Persevere for Results Compelling Communication Driving Execution Driving Innovation
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Content Creator posted by Liham Consulting Pty (Ltd)
Job DescriptionPreparing print-ready designs, including formatting, resizing, and image adjustments while ensuring brand and colour consistency.Creating...
View Job
Content Creator
Johannesburg: Supply Chain Coordinator posted by Headhunters
Our client, a leader in the automotive component manufacturing sector, is currently looking to employ a Supply Chain Coordinator based in Elandsfontein,...
View Job
Supply Chain Coordinator
Johannesburg: Project Manager posted by Daisy JHB (Pty) Ltd
Purpose of the roleThe Project Manager is responsible for planning, organizing, and executing projects, ensuring they are completed on time, within budget,...
View Job
Project Manager
Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution
Drive sales efforts through effective planning, scheduling and conducting ongoing customer visitsEngage with existing customer base in order to grow...
View Job
Customer Service Representative – Mbombela
Johannesburg: Part Sales Executive – Wanted immediately posted by First degree Recruitment
We are seeking a dynamic and customer-focused Part Sales Executive to join our team. In this role, you will be responsible for selling automotive parts to...
View Job
Part Sales Executive – Wanted immediately
Johannesburg: Exports Logistics Coordinator – Johannesburg posted by Hire Resolve
A leading manufacturer and distributor in the FMCG sector is seeking an experienced Exports Logistics Coordinator to join their fast-paced team based in...
View Job
Exports Logistics Coordinator – Johannesburg
Johannesburg South: PROPERTY ADMINISTRATOR – REQUIRED URGENTLY posted by ERZ Telecoms
- Debtors Management Administration- Creditors Management Administration- Assisting with Drawing up of leases- Rent Roll-MDA experience will be...
View Job
PROPERTY ADMINISTRATOR – REQUIRED URGENTLY
Johannesburg: Oracle Finance Functional Consultant posted by Hire Resolve
? Oracle Finance Functional Consultantnbsp ? LocationnbspJohannesburg ? Rate Competitive Based on experience? Start Immediate NegotiableA leading...
View Job
Oracle Finance Functional Consultant
Johannesburg: Maintenance Manager – Johannesburg posted by Hire Resolve
A leading manufacturer in the plastics and packaging industry is seeking an experienced Maintenance Manager with strong mechanical and electrical expertise...
View Job
Maintenance Manager – Johannesburg
Johannesburg: Mid-Level Software Developers posted by Hire Resolve
An established PR and media company based in Johannesburg is seeking the expertise of two Mid-Level Software Developers to join their growing remote...
View Job
Mid-Level Software Developers
Johannesburg: Promotions and Events Manager posted by Edgexec (Pty) Ltd
Promotions amp Events ManagerLocation South AfricaType Permanent Hospitality amp EntertainmentBring events to life. Drive guest engagement.This is an...
View Job
Promotions and Events Manager
Johannesburg: Key Accounts Manager – Sub-Sahara Africa – Automotive Industry posted by Employ Africa Group
KEY ACCOUNTS MANAGER AFRICA - Based in South Africa Based in Sandton and reporting into the Company Brand, playing a critical role of developing and...
View Job
Key Accounts Manager – Sub-Sahara Africa – Automotive Industry
Johannesburg South: Receiving Manager (JB5468) posted by Kontak Recruitment
Receiving Manager JB5468Location Steeledale, Johannesburg South, GautengSalary R15 000 - R20 000 per monthEmployment Type PermanentWorkplace On-siteA...
View Job
Receiving Manager (JB5468)
Johannesburg: Electro Mechanical Technician posted by Hire Resolve
Hire Resolves client is currently seeking an experienced Electro-Mechanical Technician to join their dynamic and innovative team in Johannesburg. If youre...
View Job
Electro Mechanical Technician
Johannesburg: Maintenance Manager posted by Hire Resolve
A leadingnbspSouth African manufacturer specializing in plastic profile extrusion and injection molding is looking for anbspMaintenance Manager with...
View Job
Maintenance Manager
Johannesburg: Logistics Marketing Consultant – Johannesburg posted by Qetello
Join a dynamic team in the logistics industry as a Marketing Consultant, based in vibrant Johannesburg. This exciting role is perfect for a results-driven...
View Job
Logistics Marketing Consultant – Johannesburg
Johannesburg: Semi-skilled Boilermaker posted by Route Management
Work in manufacturing of trucks and trailer environmentLiaising with Production teamsParticipation in the fabrication of metal components including welding,...
View Job
Semi-skilled Boilermaker
Johannesburg: Underwriting Administrator (Roodepoort, JHB) posted by AtripleA recruitment & temps
Job Title Underwriting Administrator Roodepoort, JHB Main Purpose We are seeking a detail-oriented and organized Underwriting Admin to support the...
View Job
Underwriting Administrator (Roodepoort, JHB)
Johannesburg: Sales Representative-In House ( Building Supply) posted by Lumina Personnel
Sales Representative In-House Building Materials.? Alrode, Alberton? Salary Market-Related NegotiableAre you a results-driven sales professional with a...
View Job
Sales Representative-In House ( Building Supply)
Johannesburg: Fleet Manager posted by Cre8work!
Job SummaryAs a Logistics Manager, you will be responsible for overseeing all aspects of logistics operations to ensure the efficient and timely movement of...
View Job
Fleet Manager
Centurion: Creative Manager – Johannesburg posted by PRR Recruitment Services
Creative Manager Digital amp Product Design - Johannesburg Rneg Love bold ideas, sleek interfaces, and the thrill of creating unforgettable digital...
View Job
Creative Manager – Johannesburg
Johannesburg: LAYOUT ARTIST IN BRANDING – FASHION/CORPORATE – FASHION/CORPORATE CLOTHING posted by Top Notch HR Solutions
LAYOUT ARTIST IN BRANDING FASHIONCORPORATE CLOTHINGLocation Kew, JohannesburgGross Salary R14 000, 00 R18000, 00Starting date ASAPType PermanentOur client...
View Job
LAYOUT ARTIST IN BRANDING – FASHION/CORPORATE – FASHION/CORPORATE CLOTHING
Johannesburg: Design Engineer (Roads) posted by Hire Resolve
Are you an experienced Roads Design Engineer looking to make your next career-defining move? Hire Resolve is partnering with a leading multidisciplinary...
View Job
Design Engineer (Roads)
Johannesburg: Mid-Level Developer posted by Hire Resolve
A South African company that provides business intelligence and public relations services, with a strong focus on media monitoring, is looking for a...
View Job
Mid-Level Developer
Johannesburg: PostgreSQL Database Administrator posted by Hire Resolve
Are you a meticulous and experienced PostgreSQL expert with a passion for performance, security, and data integrity? A forward-thinking technology firm is...
View Job
PostgreSQL Database Administrator