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Johannesburg: Intermediate Business Analyst posted by Hire Resolve

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Job Description

A digital transformation consultancy that helps businesses digitize their operations using a proprietary real-time data collaboration platform is seeking a driven Intermediate Business Analyst (remote) to join their Managed Services team. This role is ideal for a professional with at least 3 years of experience who thrives in a fast-paced environment focused on software enhancement, client support, and continuous improvement. Responsibilities: Analysis & Scoping: Investigate system functionality and perform gap analyses on support requests to determine necessary enhancements. Documentation: Write detailed use cases and test cases to support regression testing and ensure quality delivery. Support & Issue Management: Act as the first line of support for client queries, user management, and minor change requests, managing issues through to resolution. Stakeholder Communication: Maintain clear, professional communication with internal teams and external clients to manage expectations and report on SLAs. Project Delivery: Collaborate with technical teams to ensure timely delivery of minor enhancements and support fixes. Training: Facilitate user onboarding and training activities as required. Minimum Requirements: Experience: Minimum of 3 years in a Business Analyst role. Software Lifecycle: Proven track record in supporting and enhancing existing software features. Environment: Experience in a support or help desk environment is highly advantageous. Documentation: Skilled in producing clear documentation for both technical and business stakeholders. Tools: Exposure to DevOps tools and UI/UX concepts is a plus. Logistics: Ability to travel occasionally if required. Benefits: Competitive salary based on experience (salary can potentially be more based on experience/skills) IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to

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How to Apply

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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