Johannesburg: Intermediate Business Analyst posted by Hire Resolve
Posted on 2025-08-31 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities:
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Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.
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Write detailed use cases and test cases to support regression testing.
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Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.
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Act as the first line of support for client queries, minor change requests, and user management.
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Prepare and maintain SLA reports and other client status documentation.
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Communicate clearly and professionally with both internal stakeholders and external clients.
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Support user training and onboarding activities as needed.
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Escalate and manage client issues through to resolution.
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Promote a high standard of client service and identify areas for improvement.
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Occasional travel may be required.
Minimum Requirements:
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Minimum of three years of experience in a Business Analyst role.
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Experience supporting and enhancing existing software features.
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Experience producing clear documentation for both technical and business users.
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Demonstrated ability to manage client expectations and work across teams.
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Proven ability to manage multiple priorities in a dynamic environment.
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Experience working in a support or help desk environment.
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Exposure to DevOps tools.
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Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.
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Comfortable working with technical teams and understanding software functionality.
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The ability to quickly learn new tools, systems, and software platforms.
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Experience writing test cases and performing software testing.
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Skilled in problem-solving in a high-paced, multi-project environment.
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Experience in facilitating client discussions and managing expectations.
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Exposure to UI/UX concepts is a plus.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za
Click Go Apply to apply online!
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