Job Description
Responsibilities:
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Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.
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Write detailed use cases and test cases to support regression testing.
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Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.
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Act as the first line of support for client queries, minor change requests, and user management.
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Prepare and maintain SLA reports and other client status documentation.
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Communicate clearly and professionally with both internal stakeholders and external clients.
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Support user training and onboarding activities as needed.
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Escalate and manage client issues through to resolution.
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Promote a high standard of client service and identify areas for improvement.
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Occasional travel may be required.
Minimum Requirements:
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Minimum of three years of experience in a Business Analyst role.
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Experience supporting and enhancing existing software features.
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Experience producing clear documentation for both technical and business users.
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Demonstrated ability to manage client expectations and work across teams.
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Proven ability to manage multiple priorities in a dynamic environment.
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Experience working in a support or help desk environment.
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Exposure to DevOps tools.
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Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.
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Comfortable working with technical teams and understanding software functionality.
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The ability to quickly learn new tools, systems, and software platforms.
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Experience writing test cases and performing software testing.
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Skilled in problem-solving in a high-paced, multi-project environment.
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Experience in facilitating client discussions and managing expectations.
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Exposure to UI/UX concepts is a plus.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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