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Johannesburg: IT Software Solutions Client Service Manager posted by Diverse Consulting Solutions

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Job Description

About the Role

We are seeking a highly skilled IT Software Solutions Client Service Manager to join our team in Johannesburg. As a permanent, remote-based position, you will be responsible for providing exceptional service to external clients and companies in the Life Insurance/Healthcare/Medical Aid/Lending/Loans industry. With 3-5 years of experience as a Digital External Client Services/Account Manager, you will play a crucial role in managing project scope changes, providing first-line system support, and collaborating with internal IT teams.

Key Responsibilities

  • Manage all External Company’s project scope changes
  • Provide First line system support to clients
  • Work with External clients/Companies internal IT and service providers according to the required processes and system solutions
  • Identify and implement opportunities to improve service quality, accuracy, compliance, and productivity
  • Participate in Operational Meetings and reporting
  • Develop skills to enhance personal effectiveness and efficiency

Requirements

  • 3-5 years of experience as a Digital External Client Services/Account Manager
  • Experience working with internal IT Software development team to provide IT DevOps Software Solutions for external clients
  • Working experience in Agile Scrum, Project Administration in External Client Services
  • Must have gained experience in the full Software Development Life Cycle (SDLC)
  • IT Software qualifications OR any other relative certificates in IT software development

Qualifications

  • Matric
  • IT Software qualifications OR any other relative certificates in IT software development

Salary & Benefits

R40 000 – R 70 000 CTC per Month, with a mandatory Pension Fund deduction of between 4% – 11%

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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