Johannesburg: Regional After Sales Manager (Commercial vehicle/ truck)

About the Role

The Regional After Sales Manager (Commercial Vehicle/Truck) is a key position responsible for developing and implementing effective dealer sales strategies to support clients’ brands in aftersales issues. The successful candidate will be based in Germiston, Gauteng, and will work closely with dealerships, transporting companies, and other stakeholders to provide sales and support services.

Key Responsibilities

• Workshop: Maintenance and Repairs
• Ensure dealer network diagnoses, tests, adjusts, and repairs systems of all products in line with the company’s motors standards and procedures.
• Stock Holding: Age analysis to ensure that % of dead stock at dealers falls within certain parameters set by the parts manager.
• Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO Service Operations:
• Repair Orders: Manage marketing actions
• Upselling: Conduct job card audits, battery tester, and related technical reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions.
• Fix First Time:
• Dealer Skill level: determine current skills level at dealer and support dealer to comply with training requirements.
• Dealer Equipment: ensure dealers have the required level of tooling and that these are up to date in terms of licencing
• CSI & DSI: Analyze CSI data; Identify trends; query result of CSI; monitor CSI action plans as well as DSI results and implement action plan
• Reporting: Compile aftersales reports for all regions based on KPI’s; Ensure receipt of data for aftersales reports
• Communication:
• Liaise with clients regarding their specific needs.
• Ensure effective after-sales communication is carried out with fleet customer.
• Follow up on customer care queries.
• Provide a support function to workshop front line staff in dealing with customers.
• Ensure communication channels between managers and dealers are efficient and effective.
• Ensure proper corporate image is portrayed and communicated to all relevant parties.
• Assist dealerships with suggestions on how to improve image

Requirements

• Grade 12
• Certified/Qualified as a Diesel Technician
• Completed Apprenticeship
• A recognised qualification in business development or transport management
• 3 years of after sales experience, as a regional aftersales manager and exposure to dealer networks
• 5 years’ experience as a qualified technician
• 2 years’ experience in service management
• Commercial vehicle/ truck industry experience
• Knowledge of automotive/retail industry
• Good etiquette

Salary & Benefits

R30 000/month, with commission structures that can be discussed in interviews.