Job Description
About the Role
We are seeking an experienced Concierge Manager to lead our concierge team at Craven Cottage CC in Cape Town. The successful candidate will be responsible for delivering exceptional guest experiences, building relationships with local contacts, and ensuring the highest standards of luxury service.
Key Responsibilities
- Lead and manage the concierge team including bell staff and doormen.
- Build and maintain an extensive network of local contacts: restaurants, theatres, tour operators, and exclusive experiences.
- Assist guests with restaurant reservations, sightseeing, transportation, event tickets, and all special requests.
- Develop and maintain an up-to-date concierge resource library of local information and insider knowledge.
- Ensure the hotel entrance, lobby, and concierge desk are always impeccably presented.
- Coordinate VIP arrivals, including airport transfers, personal shopping, and bespoke itinerary planning.
- Train and develop the concierge team on destination knowledge, etiquette, and luxury service standards.
- Manage guest luggage handling procedures and ensure security and accuracy.
- Handle guest queries, complaints, and requests in a warm, knowledgeable, and efficient manner.
- Collaborate with butler and guest services teams for integrated guest experiences.
- Prepare departmental reports, training plans, and shift schedules.
Requirements
Diploma or Degree in Hospitality Management or related field.
Minimum 5 years’ concierge experience, with at least 2 years in a management role.
Les Clefs d’Or membership or candidacy is highly desirable.
In-depth knowledge of Cape Town’s luxury dining, entertainment, and travel landscape.
Valid driver’s licence.
Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
Qualifications
No qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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