Job Description
About the Role
We are seeking an experienced Relief Travel Specialist to join our team at Wild Dreams Hospitality. As a key member of our operations, you will play a vital role in ensuring seamless travel experiences for our clients while providing exceptional support to our consultants during periods of leave.
Key Responsibilities
- Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
- Deliver calm, professional service to agents and guests.
Requirements
- 3–5 years inbound tour consulting experience required.
- Tourplan, WETU and Microsoft systems knowledge.
- Strong knowledge of South Africa, Southern & East Africa.
- Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
- Excellent interpersonal skills and sense of urgency.
- Passionate about guest delight, diligent, and self-motivated.
- Willing to share knowledge, inspire others, and driven by motivation.
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is experiencing a steady demand for skilled professionals, driven by the growth of domestic and international tourism. Typically, job seekers in this field can expect to find opportunities across various sectors, including hospitality, events management, marketing, and destination development. Generally, these roles require a strong understanding of the local culture, market trends, and industry best practices.
Salary expectations for travel and tourism professionals in Gauteng are often broad, with typical ranges varying depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries can range from R200 000 to R500 000 per annum, although this is subject to variation. Factors such as holding a degree or diploma in a relevant field, having relevant work experience, and demonstrating expertise in areas like hospitality management, marketing, or destination development can significantly impact salary ranges.
Common skills required for travel and tourism roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, and a solid understanding of business operations and management principles. Typically, professionals in this field also possess strong analytical and problem-solving skills, as well as the ability to adapt to changing circumstances. Other key skills often include proficiency in languages such as Afrikaans or isiZulu, knowledge of local customs and traditions, and experience with tourism industry software and systems.
The travel and tourism industry in Gauteng commonly employs professionals from various sectors, including hospitality (hotels, restaurants), events management (conferences, weddings), marketing and destination development (branding, promotional activities). Often, job seekers can find opportunities in these areas at companies across the province, from small to large enterprises.
Career progression paths for travel and tourism professionals are often driven by experience, hard work, and a commitment to ongoing learning and professional development. Typically, roles may progress from entry-level positions in hospitality or events management to more senior positions such as operations manager, marketing manager, or destination development specialist. With continued growth and innovation in the industry, there are also opportunities for professionals to transition into leadership roles, start their own businesses, or pursue careers in related fields like travel writing, photography, or tourism consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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