Johannesburg: Telematics Administrator

About the Role

The Telematics Administrator plays a crucial role in ensuring the efficient management of MAN’s tracking devices, working closely with various stakeholders to maintain accurate and up-to-date information.

Key Responsibilities

• Liaise with MAN Order Management Administrator to confirm that the linked devices are visible on Amber Connect once movement instruction is received and vehicles are being collected
• Stock control and management of the trackers, allocation and return process of all devices
• Liaise with all depots to arrange trackers to be charged when necessary
• Monitor the drivers once dispatched using Amber Connect to ensure that the trackers are working while drivers are on route
• Ensure trackers are all communicating accurately once drivers have reached MAN Owned Dealerships, Transport & Storage Partner storage Yards, and Third-party Body Builders destination and that trackers have sufficient battery life
• Ensure compliance with the necessary SOPs (MAN Mobile Tracking)
• Daily roll call and communication with MAN Order Management to ensure all tracking devices are visible on Amber Connect and their locations
• Escalate/investigate any deviations in tracker locations that does not correspond with movement instructions
• Liaise with dispatching depots to ensure trackers are fitted before dispatching as per the SOPs
• Liaise with dispatching depots prior to dispatching to Independent Dealership or Final Customer, to remove tracking devices from the trucks upon delivery
• Control and manage the maintenance of all devices
• Ensure additional expenses are billed to customer as required and communicated with responsible Account Executive/Finance Teams

Requirements

• Grade 12 essential
• Excellent interpersonal skills and both verbal and written communication skills
• Computer literate, fully conversant in Microsoft Excel and Word
• Self-starter with the ability to work unsupervised
• Excellence orientated with attention to detail and observant
• Taking initiative, problem solving and logical
• Insight and perceptive
• Passionate, high-energy levels
• Assertive, decisive and committed
• Strong administration and organisation skills
• Ability to work under pressure and meet strict deadlines

Qualifications

No formal qualifications are specified.

Salary & Benefits

Salary details are not provided.