Job Description
About the Role
Dis-Chem Pharmacies is seeking a Customer Consultant to join their Shelly Centre (New Store) team. As a Customer Consultant, you will be responsible for providing excellent customer service, addressing product and service inquiries, and resolving customer complaints and concerns.
Key Responsibilities
- Interact with Dis-Chems customers to provide necessary information
- Deal with and resolve customer complaints and concerns
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional items
- Ensure accurate data capturing and completion of documentation is done
- Check card balances, card reports, and/or statements for customers
- Manage stock control and shrinkage
- Escalate compliments, complaints, and product sourcing to Senior or Regional Customer Consultants daily
- Manage and report complaints and compliments through the customer service diary
- Respond to written or e-mail queries on various platforms
- Coordinate and manage in-store events and promotions
- Create a central point of contact for all general queries, compliments, and complaints
- Assist customers with any queries and refer customers to the appropriate departments where applicable
Requirements
- Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)
- At least 1-year experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate MS Office
- Willing and able to work retail hours
Qualifications
- Administration / Customer Service / Public Relations qualification (advantageous)
Salary & Benefits
Market-related salary, medical aid, and a provident fund.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in South Africa
In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.
Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.
Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.
The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.
Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.
For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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