Job Description
About the Role
The role of F&B / Host is pivotal in delivering an exceptional guest experience within a dynamic hospitality environment. The successful candidate will welcome guests and ensure smooth front-of-house operations, working closely with food and beverage teams to coordinate service flow and maintain a welcoming atmosphere throughout the venue.
Key Responsibilities
- Greet and welcome guests promptly and courteously upon arrival.
- Manage reservations, including booking, confirming, and organising seating arrangements.
- Maintain an organised waiting list and communicate estimated waiting times effectively.
- Escort guests to their tables and provide menus or relevant information regarding services.
- Coordinate with food and beverage teams to ensure timely and efficient service delivery.
- Handle guest inquiries, requests and resolve any concerns with professionalism and discretion.
- Maintain cleanliness and orderliness in the reception and dining areas.
- Assist with administrative duties such as updating guest records and processing payments where applicable.
Requirements
- National Senior Certificate or equivalent qualification.
- Experience working in a customer-facing role within the hospitality or food and beverage sector, at least five years.
- Strong communication and interpersonal skills, with the ability to engage positively with guests.
- Proficient in using reservation management systems and basic computer applications.
- Ability to remain calm and professional under pressure.
- Attention to detail and a proactive approach to problem-solving.
Qualifications
- Formal training or certification in hospitality or customer service is advantageous.
- Diploma or certificate in hospitality management or a related discipline, preferred but not mandatory.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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