Job Description
About the Role
First Technology National is seeking an experienced Internal Account Manager to provide efficient service, support, and customer satisfaction to all customers while maintaining profitability. The successful candidate will be responsible for effective call management, building strong relationships with internal stakeholders and vendors, and ensuring prompt and professional interaction with customers.
Key Responsibilities
- Ascertain who the parties are that you will be required to engage with internally in the business (sales team/procurement/accounts/services team/warehouses/office management) and build good working relationships with them.
- Understand the process followed by each division before it gets to you and becomes your responsibility.
- Manage day-to-day e-communications (Skype/email), internally or externally, and ensure you are trained on the systems you work on and have full knowledge.
- Attend meetings or training when required and maintain a respectful working relationship with your account manager(s).
- Promptly acknowledge all customer requests within 4 hours to ensure customers know you have received the request and are working on it.
- Adhere to any signed SLAs within customers for agreed requirements, generate client quotes, and check quotes against the customer detail in order to ensure you are quoting correctly.
- Communicate any differences/discrepancies or risks to the customer and complete tenders and proposals as and when required with assistance of departmental legal advisor.
Requirements
- Strong administrative skills
- Strong Customer service demeanour
- Organised and methodical
- Good team player, as well as ability to work individually
- Strong Communication Skills
- Attention to detail
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not explicitly mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in North Johannesburg
In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.
Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.
Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.
The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.
For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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