Job Description
About the Role
We are seeking a highly capable Sales Operations Leader to join our Cape Town HQ, responsible for ensuring operational excellence across the Sales and Customer Support teams. The successful candidate will execute, enforce, and optimise the existing sales framework, reporting directly to the Sales Director.
Key Responsibilities
- Execute the company’s established sales strategy and operating rhythms to achieve and exceed monthly, quarterly, and annual sales targets
- Drive strict adherence to existing sales processes, systems, and KPIs across the team, while fostering a strong culture of data accuracy and system discipline
- Lead, coach, and manage a team of sales professionals and customer support staff, fostering a high-performance, accountable culture
- Conduct regular ride-alongs and in-field coaching to develop sales capability, reinforce best practices, and improve conversion rates
- Ensure disciplined pipeline management, including accurate forecasting, opportunity progression, and CRM utilisation
- Own and drive effective use of the company’s CRM and SAP ERP systems to ensure data integrity, visibility, and operational efficiency
- Hold team members accountable to activity targets, performance metrics, and behavioural standards
- Oversee the full sales cycle execution from lead management and customer engagement through to order fulfilment and ongoing relationship management
- Integrate and manage Customer Support operations to ensure fast query resolution, strong customer satisfaction, and retention
- Monitor and analyse sales, CRM, and ERP data, using insights to identify trends, gaps, and performance improvement opportunities
- Produce and interpret regular reports on pipeline health, sales performance, and customer activity to support decision-making
- Identify operational inefficiencies or bottlenecks and drive continuous improvement within the existing framework
Requirements
- Bachelor’s degree in Commerce, Business Science, or a related field (essential)
- Minimum of 5 years proven experience managing and leading sales teams in a B2B environment
- Strong track record of executing established sales strategies and consistently achieving targets
- Experience in sales coaching, particularly through field engagement (ride-alongs)
- Strong operational mindset with the ability to manage systems, processes, and cross-functional coordination
- Experience working with CRM systems & ERP platforms | SAP experience highly advantageous
- Strong data literacy, with the ability to interpret reports, analyse sales and operational metrics, and translate insights into action
- Solid analytical capability, including forecasting, pipeline analysis, and performance tracking
Qualifications
- Valid driver’s licence and willingness to travel within South Africa when required
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Cape Town Region
Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.
In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.
Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.
Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.
Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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