Job Description
About the Role
We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments.
Key Responsibilities
- Medium to high-level technical support on systems, hardware, and software (onsite, remote, and telephonic)
- Acting as technical liaison with customers
- General fault finding and troubleshooting
- Infrastructure fault finding and commissioning
- Project and system commissioning
- Technical training for customers and internal teams
- Supporting technical sales lead development
- Attending service calls across all installed hardware/software sites
- Assisting with database-related issues (e.g. SQL Express)
- Maintaining accurate ticket updates within the incident management system
- Ensuring continuous customer communication regarding service issues
- Coordinating small installations and ensuring client requirements and deadlines are met
- Scheduling and performing hardware/software maintenance as per SLA and supplier requirements
- General administrative duties (timesheets, documentation, reporting, health & safety)
- Customer, supplier, and technical assistant training
- Providing peer support when required
Requirements
- 5 years function-related experience
- 2 years leading teams
- 2 years project experience
- 3+ years security software & hardware installation
- Experience installing turnstiles, vehicle barriers, and mantraps
- Certification/experience installing and commissioning CCTV and Access Control solutions including: Fire certification (advantageous)
- Building Management Systems experience (Tridium advantageous)
- Strong structured fault-finding methodology
- Software and hardware installation experience
- High customer service orientation
Qualifications
Grade 12 or equivalent / College Diploma MCSE and/or National Diploma in Electronic/Electrical Engineering (advantageous)
Salary & Benefits
No information available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Nelson Mandela Bay
The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.
Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.
Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.
Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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