Job Description
About the Role
The Short Term Claims Consultant plays a vital role in managing and processing short-term insurance claims efficiently and accurately while delivering exceptional client service. This position requires strong analytical skills, attention to detail, and excellent communication abilities to ensure seamless claim processing and outstanding customer experience.
Key Responsibilities
- Manage the full claims process from registration and assessment through to validation and settlement
- Ensure claims are processed within agreed service level agreements and regulatory requirements
- Accurately capture and maintain claims information on the claims management system
- Ensure all supporting documentation is complete and correctly recorded
- Communicate with clients to obtain required information and documentation
- Provide clients with updates on claim progress and explain claims procedures clearly
- Handle client queries and concerns professionally and efficiently
- Deliver a high standard of customer service while maintaining empathy and professionalism
- Escalate complex, disputed, or high-risk claims to the Short Term Operations Manager when necessary
- Review and verify claims documentation to confirm the validity of claims
- Conduct investigations and liaise with relevant service providers where required
- Identify and report any suspicious or potentially fraudulent activity
- Coordinate with assessors and external experts to ensure accurate assessment of damages and costs
- Liaise with assessors, repairers, contractors, and other third-party service providers to facilitate claims resolution
Requirements
- Matric Certificate
- RE5 qualification
- Minimum of 2 years experience in short-term insurance claims processing, specifically within building and contents claims
- Previous experience within the insurance or financial services industry is essential
- Strong knowledge of non-motor short-term insurance products and claims processes
- Proficiency in Microsoft Office and claims management systems
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Tshwane
The accounting and finance sector in Tshwane is generally considered to be a stable and attractive field, with a strong demand for skilled professionals. Typically, this industry experiences moderate growth rates compared to other sectors, driven by the steady expansion of businesses across various industries. As such, job seekers can expect a relatively secure and competitive career path.
When it comes to salary expectations in Tshwane, it’s difficult to provide an exact range, as these can vary widely depending on factors like experience, company size, industry sector, and specific role requirements. Generally, accounting and finance professionals with relevant qualifications and experience can expect to earn broad salary ranges of R500 000 to R1,5 million per annum or more, although actual salaries may differ significantly from this range. It’s essential to note that these figures are only a rough guide and should not be taken as an accurate representation of individual earning potential.
Common skills required for accounting and finance roles in Tshwane include proficiency in financial software such as Excel, Xero, or SAP; strong analytical and problem-solving skills; attention to detail and organisational ability; excellent communication and interpersonal skills; knowledge of financial regulations and standards; and experience with budgeting, forecasting, and financial analysis. Additionally, having a degree in accounting, finance, or a related field is often preferred.
The accounting and finance sector can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public sector institutions. In Tshwane specifically, many businesses and organisations require skilled accountants and financiers to support their operations, providing a range of job opportunities for those in this field.
Career development opportunities are available throughout the accounting and finance sector. Typically, professionals can expect to progress through roles such as accountant, financial analyst, or senior financial manager, before potentially moving into more senior leadership positions. Many accountants and financiers also choose to specialise in specific areas, such as tax, auditing, or investment analysis, which can lead to further career advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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