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Randburg: Call Center Agent: Scheduling (6 months FTC) x2 – Cape Town posted by PPC Recruitment

Job Description

Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics Scheduling division. The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment. We are looking for diligent, hard-working individuals who can contribute positively to a highly motivated team. KPIs Marketing of Tracker to both existing and prospective clients. Establishing, building and maintaining relationships with our various partners. Contract administration, feedback and daily statistical reporting. Ensure that Customer Service standards are maintained in a highly pressurized environment. Provide service within the region as well as other departments/regions/staff within Tracker. Meet/exceed targets. Data capturing. Follow up leads/queries. Scheduling fitments of Tracker units. Liaising with technicians regarding appointments. Rescheduling of appointments. Checking/Maintaining high Quality of schedules. Monitoring effective utilization of Tracker technicians. Outsourcing of work to Fitment centres. Maintain local and regional Scheduling Relationships. Management of potential cancellations. Taking ownership of all queries received and calls taken and assisting the client within our SLAs Matric with at least 1 -2 years Contact Centre experience. Bilingual (English and Afrikaans) Computer literacy. Excellent typing and accurate data capturing skills. Excellent communication skills including excellent telephone manner. Analytical skills. Ability to work under pressure. Feel confident to have all calls voice recorded. Excellent time management Work with time controls. High levels of self-discipline. Be able to work independently.

How to Apply

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About IT / Computing / Software Jobs in West Johannesburg

In West Johannesburg, the IT and computing industry is a thriving sector, offering a wide range of career opportunities for those with the right skills and experience. Typically, this field is characterized by rapid technological advancements, leading to an increasing demand for skilled professionals who can adapt quickly to new developments. Generally, companies in this industry are looking for individuals who can bring innovative solutions and expertise to drive business growth.

The typical salary range for IT and computing roles in West Johannesburg varies widely depending on factors such as experience, company size, and industry sector. Broadly speaking, junior positions may start around R400 000 – R600 000 per annum, while senior roles can exceed R1 million per year. However, it’s essential to note that actual salaries can vary significantly based on individual circumstances, and these ranges should be taken as rough estimates only.

Common skills required for IT and computing roles in West Johannesburg include proficiency in programming languages such as Java, Python, or C++, knowledge of data structures and algorithms, experience with database management systems like MySQL or SQL Server, and a solid understanding of operating systems. Additionally, many companies look for professionals who can demonstrate expertise in cloud computing platforms, cybersecurity frameworks, and Agile development methodologies. Often, having a degree in computer science, information technology, or a related field is beneficial, but not always necessary.

The IT and computing industry is present across various sectors, including financial services, technology, manufacturing, and healthcare. Typically, companies in these industries require professionals who can provide technical support, develop software solutions, and manage complex systems. Commonly, large corporations and multinational companies also employ IT staff to maintain their infrastructure and support business operations.

Career development opportunities are plentiful in the IT and computing industry, with many companies offering training programs, mentorship schemes, and career advancement possibilities. Generally, professionals who demonstrate a commitment to ongoing learning and professional growth tend to excel in this field. Often, lateral moves into management or leadership positions are also available for those who have demonstrated technical expertise and business acumen.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Northern Suburbs, Jobs in Randburg, Jobs in West Johannesburg

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