Key Responsibilities

Store Operations Management

• Oversee day-to-day operations of the store to ensure efficiency, customer satisfaction, and achievement of sales targets.
• Develop and execute in-store strategies aligned with business goals.
• Maintain stock levels, approve inventory orders, and ensure merchandise availability.
• Implement effective pricing and promotional strategies based on customer behavior and market trends.
• Monitor and analyze operational and financial statements to inform decision-making.
• Uphold store cleanliness, safety, and security standards.
• Ensure legal compliance related to retail operations, health, and safety requirements.

Customer Relationship Management

• Build and maintain strong relationships with customers and key stakeholders.
• Address and resolve customer queries and complaints professionally and promptly.
• Promote high standards of service quality and enhance the overall customer experience.
• Represent the business at relevant stakeholder meetings or customer engagements.

Staff Leadership & Development

• Supervise and support store staff, ensuring clear roles and responsibilities.
• Conduct regular performance reviews, appraisals, and staff development planning.
• Collaborate with HR to identify training needs and create development programs.
• Address employee relations matters in a timely and fair manner.
• Motivate the team to drive performance, productivity, and accountability.

Financial & Cost Management

• Participate in the annual budget preparation process.
• Monitor expenses to ensure they are aligned with approved budgets.
• Identify and implement cost-saving opportunities without compromising service or quality.
• Maintain financial reporting standards and provide updates to senior management.

Compliance & Risk Management

• Operate within internal controls and policy frameworks to safeguard store operations.
• Identify operational risks and ensure appropriate mitigation strategies are in place.
• Maintain an up-to-date risk register and report areas of concern.
• Ensure compliance with all legal and regulatory standards, including occupational health and safety.
• Promote a culture of accountability, ethical conduct, and safety within the store.

Qualifications & Experience

Minimum Requirements:

• Matric / Grade 12
• Diploma in Business Administration, Marketing, Sales, or a related field

Experience:

• At least 5 years of experience in a retail sales or marketing role
• Minimum of 3 years in a supervisory or management position within a retail environment