Job Description
About the Role
This is a senior leadership role focused on driving retention, expansion revenue, customer engagement, and operational excellence across a national client portfolio. The successful candidate will play a critical role in ensuring clients continue to see long-term value while building a high-performing account management capability that can scale with the business.
Key Responsibilities
- Own and execute the national account management strategy across multiple client segments and regions
- Build and maintain trusted relationships with senior stakeholders across key accounts
- Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base
- Develop strategic account plans for high-value and enterprise clients
- Act as a senior escalation point for complex or high-priority client matters
- Identify and convert growth opportunities within existing accounts into measurable commercial outcomes
- Partner closely with Sales teams to ensure seamless onboarding and account transition processes
- Monitor and optimise account performance against retention, engagement, and revenue targets
- Drive customer expansion initiatives aligned to broader business growth objectives
- Own CRM discipline, pipeline visibility, and account data integrity across the function
- Ensure consistent tracking of customer activity, risks, opportunities, and engagement metrics
- Deliver reporting and forecasting insights to leadership teams on account health and commercial performance
- Implement scalable processes and frameworks to improve operational efficiency within the function
- Lead, mentor, and develop a national account management team
- Establish clear KPIs, accountability measures, and performance standards
- Design and refine team structures as the business scales
- Support talent development, succession planning, and team growth initiatives
- Develop and optimise incentive structures aligned to retention, growth, and customer value outcomes
- Use data and performance insights to continuously improve team effectiveness
- Foster a high-performance culture focused on ownership, accountability, and customer success
Requirements
Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth roles
Strong track record of managing and growing B2B client portfolios
Demonstrated experience leading and scaling high-performing teams
Hands-on experience working with CRM platforms, reporting tools, and pipeline management
Experience building or managing commercial incentive structures
Strong commercial acumen with the ability to drive revenue growth through relationship-led engagement
Qualifications
No formal education/certifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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