Sandton: AI & Automation Specialist – Debt Collections

We are seeking an AI & Automation Specialist to drive the transformation of its debt collections and recoveries capabilities through intelligent automation and AI-driven decisioning. The bank has recently implemented a modern debt collections and recovery platform and is looking for a specialist who can help unlock its full potential. The successful candidate will be responsible for disrupting traditional spreadsheet-driven reporting processes and introducing AI-enabled automation, predictive insights, and real-time decisioning capabilities . The goal is to move the business toward a self-service, real-time collections intelligence environment , where operational insights and recovery strategies can be accessed instantly. About the Platform The role will support our Debt Collections & Recoveries ecosystem. The Debt Manager software is a specialised financial services platform designed to manage the full debt recovery lifecycle , including: collections workflow management automated account prioritisation debtor segmentation repayment strategy optimisation recovery performance reporting The platform enables financial institutions to optimise collections strategies, reduce non-performing loans, and improve recovery outcomes through automation and data-driven decisioning. Key Responsibilities AI & Automation Design and implement AI-driven solutions that automate collections decisioning and reporting processes. Develop predictive models to support collections prioritisation, debtor segmentation, and repayment forecasting . Implement automation solutions that reduce reliance on manual reporting and spreadsheet-based processes. Platform Optimisation Work closely with business stakeholders to maximise the capabilities of the Debt Manager collections platform . Design integrations between the collections platform and other enterprise systems. Enhance platform usage through automation, APIs, and intelligent workflows . Real-Time Insights & Reporting Transform legacy reporting processes into real-time self-service analytics solutions . Develop automated dashboards and reporting frameworks. Enable business users to access operational insights at the click of a button . Data & Integration Design data models and integration pipelines to support AI-driven collections strategies. Work with enterprise data environments such as Dataverse / Dynamics 365 and other banking data platforms. Ensure data quality, governance, and security standards are maintained. Technology & Engineering