Job Description
About the Role
We are seeking a Senior Manager: Member Services & Operations to lead and integrate an established membership, projects, and planning environment within our well-established, purpose-driven organisation. The successful candidate will bring structure, consistency, and performance across member-facing functions, ensuring a consistent, high-quality member experience.
Key Responsibilities
- Lead and integrate member services, project coordination, and operational support functions
- Drive process optimisation and implement structured, scalable workflows
- Establish and strengthen governance frameworks, controls, and reporting standards
- Oversee CRM and data environments to ensure accuracy, integrity, and usability
- Monitor and enhance the full membership lifecycle, including onboarding, engagement, and retention
- Work closely with finance on billing, revenue tracking, and operational alignment
- Lead and develop a multi-functional team, embedding a culture of accountability and performance
- Act as a key interface between operational teams and senior leadership
Requirements
- Relevant tertiary qualification (Business, Commerce, Marketing, Communications, Public Relations, or similar)
- Minimum 5 years’ experience in membership or related service operations management
- Minimum 3–5 years in a senior management or leadership role (preferable)
- Proven experience in a senior operations or service delivery leadership role
- Background in a structured, governance or compliance-driven environment
- Exposure to membership-based, accreditation, or professional services environments is advantageous
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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