C & G Hospitality Recruitment T/A Hotelrecruiters
North Johannesburg
Management / exec / consulting
Job Description
About the Role
We are seeking an experienced Senior Reservationist (Reservations Team Lead) to join our team at C & G Hospitality Recruitment T/A Hotelrecruiters in Sandton. As a key member of our Central Reservations Department, you will be responsible for leading and mentoring a high-performing team, providing exceptional guest interactions, and driving sales growth through effective upselling and cross-selling techniques.
Key Responsibilities
- Team Leadership & Training Lead – mentor a small, high-performing team within the Central Reservations Department
- Provide ongoing team training and support to ensure excellence in guest interactions
- Promote and lead through professional, helpful interactions with the Reservations Manager, colleagues, and industry partners
- Foster a culture of dedication, flexibility, and professional appearance
- Reservations & Sales Management – oversee the entire reservations process via telephone, WhatsApp, email, online platforms, CRS, referral networks, and social media
- Actively promote sales, cross-selling, and upselling of various products within the portfolio
- Manage the full lifecycle of bookings, including cancellations, modifications, and refund requests
- Support the Reservations Manager with room availability, deposit monitoring, revenue/occupancy forecasts, and inventory management
- Implement and manage Reservation Status SOPs and OTA platforms
- Ensure rigorous inbox management with a focus on fast email turnaround times
- Prepare expected arrival reports and manage the communication flow to lodge operations teams
- Maintain accurate systems, up-to-date files, and daily correspondence
- Ensure strict compliance with all company policies and procedures
Requirements
- Experience Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead
Qualifications
- PMS Proficiency: Knowledge of Nebula, eRes, and Opera (Cloud & Apex) is highly advantageous
- Software: Advanced skills in Microsoft Office (Excel, PowerPoint, Word) and CRM systems
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Management / exec / consulting Jobs in North Johannesburg
In North Johannesburg, the management, executive, and consulting positions are in high demand across various industries. Typically, these roles are filled by individuals with a strong educational background, often holding a degree in business administration, finance, or engineering. Generally, professionals with relevant experience and skills in areas such as strategic planning, team leadership, and problem-solving tend to be successful in this field.
When it comes to salary expectations for management, executive, and consulting positions in North Johannesburg, broad ranges vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, entry-level roles may fall within the R500 000 – R1 million (approximately USD $30,000 – $65,000) per annum range, while senior positions can exceed R5 million (approximately USD $300,000). However, these figures are only general estimates, and actual salaries may differ based on various factors.
Common skills required for management, executive, and consulting roles in North Johannesburg include strategic thinking, effective communication, problem-solving, analytical skills, leadership abilities, and business acumen. Typically, professionals with experience in project management, human resources, or operations tend to be well-suited for these positions. Additionally, proficiency in Microsoft Office, Google Suite, and other productivity tools is often essential.
Various industries commonly employ management, executive, and consulting professionals, including the financial services sector, technology industry, manufacturing sector, and public sector. These roles are often found in major cities like Johannesburg, where companies are more likely to have larger operations and require specialized expertise.
For those interested in pursuing a career in management, executive, or consulting roles, there are various development opportunities available. Typically, professionals with relevant experience can expect to take on leadership positions within their current organization or transition into new roles in different industries. Additionally, many companies offer training programs and mentorship schemes to help individuals develop their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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