Skukuza: Assistant Lodge Manager

About the Role

The Assistant Lodge Manager plays a vital role in supporting the overall management and day-to-day operation of a luxury safari lodge, ensuring exceptional guest experiences and smooth operational delivery across all departments. This is an excellent opportunity for a highly guest-focused, operationally strong, and capable individual to lead from the front in a fast-paced luxury hospitality environment.

Key Responsibilities

• Deliver exceptional guest service throughout the full guest journey, including arrivals, departures, meals, and daily interactions.
• Build meaningful relationships with guests and ensure a personalised luxury hospitality experience.
• Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
• Ensure service standards are consistently maintained across all guest touchpoints.
• Coordinate and oversee the daily operation of all lodge departments.
• Conduct regular quality control checks to ensure operational standards and procedures are followed.
• Maintain effective communication between departments to ensure seamless guest experiences.
• Support operational planning and daily lodge readiness.
• Assist with the supervision and leadership of a multidisciplinary hospitality team.
• Provide ongoing coaching, mentorship, and on-the-floor training to team members.
• Promote a positive team culture focused on service excellence and accountability.
• Assist with reporting, administration, and operational record keeping.
• Support stock management, procurement coordination, and cost control measures.
• Monitor operational expenses and assist with maintaining financial discipline.

Requirements

• Minimum 2 years’ experience in a luxury lodge, boutique hotel, or high-end hospitality environment.
• Grade 12 / National Senior Certificate.
• Diploma or Degree in Hospitality Management advantageous.
• Strong understanding of luxury hospitality operations and guest service standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational, problem-solving, and time-management abilities.

Salary & Benefits

Not specified