Job Description
About the Role
The Connectivity, Support & Warranty Renewals Manager will be responsible for managing the full warranty renewal lifecycle for connectivity-enabled products, ensuring seamless service delivery and maximising on-time renewals and revenue.
Key Responsibilities
- Manage the full warranty renewal lifecycle for connectivity-enabled products
- Maintain accurate records of contracts, renewal dates, and customer data within Salesforce
- Implement renewal strategies, reminders, and customer engagement processes to maximise on-time renewals and revenue
- Work closely with distribution and sales teams to track and drive renewals through to purchase order stage
- Support renewal forecasting, reporting, and performance tracking
- Prepare and issue quotes, including consolidated quotations where required
- Act as the escalation point for complex renewal or connectivity-related issues
- Collaborate with customer success, sales, product, and engineering teams to ensure seamless service delivery
- Provide insights and feedback to internal teams to improve product and customer experience
- Ensure accurate reporting and continuous improvement of renewal processes
Requirements
- Sales and Marketing Degree or Diploma
- 2–3 years’ experience in Sales, Customer Success, Account Management, or a related field
- Experience working with CRM systems (preferably Salesforce)
- Strong understanding of customer lifecycle management, renewals, and revenue generation
- Excellent organisational and time management skills
- Strong analytical and problem-solving ability
- Ability to manage multiple priorities and deadlines
- Strong communication skills with the ability to work across international teams
- Customer-centric mindset with a focus on retention and service excellence
Qualifications
None specified.
Salary & Benefits
Salary details not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in South Africa
In the telecommunications industry in South Africa, job seekers can expect to find opportunities in a dynamic field that is constantly evolving with advancements in technology and innovation. Typically, this field involves working with communication networks, systems, and infrastructure to facilitate seamless connectivity and data exchange between individuals, businesses, and communities. Generally, career paths in telecommunications often involve working on project management, technical implementation, maintenance, and upgrade of communication networks and services.
The salary range for telecommunications professionals in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries can range from around R500 000 to over R1 million per annum, although these figures are subject to variation and may not reflect the actual compensation packages offered by specific companies or roles. Commonly, salaries for senior positions or those in more technical areas of telecommunications tend to be higher than those in entry-level or support roles.
Common skills required for a career in telecommunications typically include proficiency in programming languages such as Java or Python, experience with network management tools and protocols like TCP/IP or MPLS, knowledge of wireless communication technologies like 4G or 5G, and understanding of data security and encryption principles. Additionally, strong problem-solving, analytical, and communication skills are often essential for success in this field.
The telecommunications industry is a broad sector that employs professionals across various types of industries, including financial services, technology, manufacturing, and government sectors. Commonly, job opportunities exist in both the public and private sectors, with many companies operating their own communication networks and infrastructure.
Career development opportunities are available for those interested in pursuing advanced roles or specialising in specific areas of telecommunications. Typically, career progression paths may involve moving into senior technical roles, leading projects or teams, or taking on strategic leadership positions within an organisation. Additionally, many professionals choose to pursue higher education or certifications to enhance their skills and stay up-to-date with industry developments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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