South Africa: Food & Beverage Supervisor posted by Craven Cottage CC

About the Role

The Food & Beverage Supervisor will be responsible for overseeing the day-to-day operations of the F&B department at Craven Cottage CC. This includes supervising staff, managing inventory, and ensuring excellent customer service. The ideal candidate will have a strong understanding of menus, beverage preparation techniques, and customer service skills.

Key Responsibilities

• Staff Management: Supervising F&B staff
• Scheduling staff to meet operational needs and ensure adequate coverage during peak hours
• Performance evaluations, coaching, and disciplinary actions when necessary
• Motivating and developing staff to achieve service excellence

• Operational Management: Managing inventory, ensuring proper storage and rotation to minimize waste
• Monitoring and controlling costs related to food, beverage, and labour expenses
• Maintaining cleanliness and hygiene standards
• Ensuring compliance with all health and safety regulations

• Customer Service: Addressing customer concerns and complaints promptly and professionally
• Monitoring customer satisfaction levels and taking proactive steps to enhance the dining experience
• Engaging with guests to ensure their needs are met and exceeding expectations

• Menu and Product Knowledge: Thorough understanding of menus, including ingredients, pricing, and dietary restrictions
• Knowledge of beverage preparation techniques and cocktail recipes
• Staying updated on current food and beverage trends

• Reporting and Analysis: Preparing daily, weekly, and monthly reports on sales, labour costs, and inventory levels
• Analysing data to identify areas for improvement and implement necessary adjustments
• Collaborating with the F&B Manager to develop strategies for revenue maximization

Requirements

• Matric
• A formal Degree / Diploma
• At least 2-4 years relevant Hotel experience
• Ability to motivate and manage a team, effectively communicate expectations, and provide clear instructions
• Excellent interpersonal skills to interact with guests in a positive and professional manner
• Ability to prioritize tasks, manage multiple responsibilities, and work efficiently under pressure
• Identifying issues quickly and taking appropriate action to resolve customer concerns and operational challenges

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Basic Salary: AED2.8-3.5K / USD760-950.00 (DOE) + service charge

Other benefits provided: Accommodation (single), transportation, meals, medical insurance, leave ticket & on boarding ticket