South Africa: General Manager Couple – Boutique Safari Lodge posted by Zeebra Junction Specialist Recruitment

About the Role

Zeebra Junction Specialist Recruitment is seeking a dynamic and dedicated General Manager Couple to oversee the entire operations of their boutique Safari lodge and farm in Tanzania. The successful couple will combine luxury hospitality with sustainable agriculture, organic coffee production, and an enriching guest experience while preserving the local culture and environment.

Key Responsibilities

• Oversee daily operations across all departments, including rooms, food and beverage, wellness spa, and farm.
• Manage and implement the lodge’s CAPEX programs and ensure all infrastructure is well maintained.
• Work with farm managers to sustain a diverse range of organically farmed produce and ethical animal management.

• Develop, manage, and control the budget and financial forecasts in collaboration with the Regional Finance Manager.
• Optimize operational costs while maintaining high standards of service and guest experience.

• Ensure year-round, organic, and sustainable farming practices.
• Oversee organic coffee production, from growth to harvest, engaging the local community as contractors.

• Collaborate with the Executive Chef to deliver a farm-to-table dining experience with innovative, healthy menus.
• Manage food costs, special events, and ensure up-to-date training in food and beverage services.

• Handle recruitment, training, and development of lodge staff, ensuring adherence to Tanzanian Labor Laws.
• Foster a positive work environment with low staff turnover and high staff well-being.

• Manage partnerships with agents, update contracts, and oversee marketing efforts, including social media and direct mail campaigns.
• Represent the lodge at relevant tradeshows, ensuring brand standards are met across all platforms.

• Continuously enhance the guest experience by introducing fresh ideas while preserving the lodges historical essence.
• Build and maintain relationships with both new and returning guests.

• Engage with local community projects and conservation initiatives.
• Ensure that sustainability targets are met and improved upon year after year.

• Ensure compliance with all relevant government regulations, licensing, and permits.
• Maintain a risk-compliant environment with up-to-date safety and emergency protocols.

Requirements

• Experience: At least 5 years of experience managing a boutique luxury lodge, especially in remote locations.
• Education: Tertiary degree in Tourism, Hospitality, or Business Administration.
• Skills:
• Strong leadership and management skills with a strategic mindset.
• Excellent communication and relationship-building abilities.
• Proven success in revenue growth, profitability improvement, and customer satisfaction.
• Passion for sustainable tourism, conservation, and delivering exceptional guest experiences.
• Financial acumen and IT proficiency.

Qualifications

• Tertiary degree in Tourism, Hospitality, or Business Administration (required)
• At least 5 years of experience managing a boutique luxury lodge, especially in remote locations (required)

Desirable Skills

• Multilingual capabilities
• Interior decor
• Art appreciation
• Yoga or Pilates qualifications
• Experience or qualifications in wildlife guiding, conservation, and photography