South Africa: General Manager Couple – Boutique Safari Lodge posted by Zeebra Junction Specialist Recruitment

About the Role

Zeebra Junction Specialist Recruitment is seeking a dynamic and dedicated General Manager Couple to oversee the entire operations of their award-winning boutique Safari lodge and farm in Tanzania. The establishment offers an immersive farm-to-table experience, combining luxury hospitality with sustainable agriculture, organic coffee production, and an enriching guest experience.

Key Responsibilities

• Oversee daily operations across all departments, including rooms, food and beverage, wellness spa, and farm.
• Manage and implement the lodge’s CAPEX programs and ensure all infrastructure is well maintained.
• Work with farm managers to sustain a diverse range of organically farmed produce and ethical animal management.

• Develop, manage, and control the budget and financial forecasts in collaboration with the Regional Finance Manager.
• Optimize operational costs while maintaining high standards of service and guest experience.

• Ensure year-round, organic, and sustainable farming practices.
• Oversee organic coffee production, from growth to harvest, engaging the local community as contractors.

• Collaborate with the Executive Chef to deliver a farm-to-table dining experience with innovative, healthy menus.
• Manage food costs, special events, and ensure up-to-date training in food and beverage services.

• Handle recruitment, training, and development of lodge staff, ensuring adherence to Tanzanian Labor Laws.
• Foster a positive work environment with low staff turnover and high staff well-being.

• Manage partnerships with agents, update contracts, and oversee marketing efforts, including social media and direct mail campaigns.
• Represent the lodge at relevant tradeshows, ensuring brand standards are met across all platforms.

• Continuously enhance the guest experience by introducing fresh ideas while preserving the lodges historical essence.
• Build and maintain relationships with both new and returning guests.

• Engage with local community projects and conservation initiatives.
• Ensure that sustainability targets are met and improved upon year after year.

• Ensure compliance with all relevant government regulations, licensing, and permits.
• Maintain a risk-compliant environment with up-to-date safety and emergency protocols.

Requirements

• Experience: At least 5 years of experience managing a boutique luxury lodge, especially in remote locations.
• Education: Tertiary degree in Tourism, Hospitality, or Business Administration.
• Skills:
• Strong leadership and management skills with a strategic mindset.
• Excellent communication and relationship-building abilities.
• Proven success in revenue growth, profitability improvement, and customer satisfaction.
• Passion for sustainable tourism, conservation, and delivering exceptional guest experiences.
• Financial acumen and IT proficiency.

Qualifications

• Formal education/certifications: Tertiary degree in Tourism, Hospitality, or Business Administration.

Salary & Benefits

• Competitive monthly salary paid Net in US$ 6 000.00 US$ 10 000.00 for the couple / Negotiable