Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and dynamic Hotel Operations General Manager for a luxury boutique hotel and spa located in the beautiful KwaZulu-Natal Midlands. This role offers an exciting opportunity for a hands-on hospitality leader with a strong background in luxury hotel operations, guest experience, food and beverage, and rooms division management.
Key Responsibilities
- Lead the day-to-day hotel operations across accommodation, food and beverage, and culinary departments
- Drive a culture of service excellence, accountability and continuous improvement
- Ensure seamless operational coordination between all guest-facing departments
- Maintain exceptional standards across all hospitality touchpoints
- Provide visible leadership during peak service periods and busy operational times
Requirements
Minimum 8 years’ experience within the hospitality industry
Minimum 3 years’ experience in a senior hotel operations leadership role
Strong experience in both rooms division and food & beverage operations
Previous experience within luxury boutique hotels, lodges or premium hospitality environments preferred
Proven ability to lead department heads and operational teams
Strong guest relations and service recovery experience
Qualifications
None specified
Salary & Benefits
R55,000 – R65,000 CTC per month (Dependent on Experience)
Working Environment
Senior operational leadership position
Weekend, public holiday and peak-period availability required
Regular involvement during weddings, events and busy trading periods
Visible leadership presence across the operation essential
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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