Job Description
About the Role
The Internal Sales Manager is responsible for overseeing the daily administration and coordination of the sales office, ensuring smooth operational flow and excellent customer service. This role involves handling various tasks to support the sales team and maintain efficient communication with customers, production, logistics, and dispatch teams.
Key Responsibilities
- Manage the day-to-day operations of the sales office.
- Answer incoming sales calls and respond to customer enquiries professionally.
- Assist walk-in customers with product information and sales support.
- Prepare and issue customer quotations.
- Capture sales orders accurately on the system.
- Process customer invoicing.
- Process RFCs and credit notes for customers.
- Maintain accurate customer records and sales documentation.
- Liaise with the production team regarding customer orders and stock requirements.
- Assist with production planning and scheduling.
- Monitor order progress to ensure deadlines are met.
- Coordinate logistics and dispatch processes.
- Arrange delivery bookings and schedules for nationwide customer deliveries.
- Ensure delivery notes are signed by transporters and customers for filing purposes.
- Follow up on outstanding or missing delivery documentation.
- Conduct after-sales follow-ups with customers.
- Build and maintain strong customer relationships.
- Resolve customer queries efficiently and professionally.
- Maintain accurate filing systems and documentation.
- Ensure all sales and operational records are updated and organised.
Requirements
- Grade 12 / Matric.
- Minimum 10 years’ experience in a sales administration or internal sales environment.
- Strong administrative and organisational skills.
- Excellent communication and customer service skills.
- Computer literate.
- Experience on Pastel will be advantageous but is not essential.
Qualifications
No formal qualifications are required for this role. However, relevant experience and skills are essential for success in this position.
Salary & Benefits
Market-related and dependent on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Wealth Management Administration Jobs in South Africa
The Wealth Management Administration role is a vital part of the financial services industry in South Africa, typically requiring strong administrative and technical skills to ensure smooth operations. Generally, this field is relatively competitive, with many established institutions employing individuals in these roles. Typically, professionals in this field are expected to have a solid understanding of financial markets and regulations.
Salaries for Wealth Management Administration positions can vary significantly based on factors such as experience, company size, and industry sector. Broadly speaking, salaries tend to fall within the range of R400 000 to R800 000 per annum, although actual figures may differ depending on individual circumstances. It’s essential to note that these ranges are approximate and should be taken as a general guideline rather than an exact figure.
Common skills required for Wealth Management Administration roles include strong analytical skills, attention to detail, excellent communication and interpersonal skills, proficiency in Microsoft Office applications, and experience with financial software and systems. Typically, candidates will also need to demonstrate a solid understanding of financial regulations and industry standards. Other important skills may include budgeting and forecasting abilities, as well as the ability to work effectively under pressure.
Wealth Management Administration roles can be found across various industries, including the financial services sector, technology industry, and manufacturing sector. Commonly, these roles are found in established institutions such as banks, insurance companies, and asset management firms. In addition to providing administrative support, Wealth Management Administrators often play a critical role in maintaining accurate records, processing transactions, and ensuring compliance with regulatory requirements.
For those interested in pursuing a career in Wealth Management Administration, there are various opportunities for development and progression. Typically, professionals in this field can expect to move into senior administrative roles or transition into related fields such as financial analysis or planning. With experience and further education, individuals may also be able to pursue careers in leadership or management within the industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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