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South Africa: Reservations Administrator – Westlake posted by HotelJobs

Job Description

About the Role

We are seeking a dynamic and driven Reservations Administrator to join our team at HotelJobs, based in Westlake, Cape Town. As part of our leading safari company, we offer safaris with heart, purpose, and authenticity. The ideal candidate will be responsible for travel reservations administration and control, ensuring accuracy and timeous processing of booking information.

Key Responsibilities

  • Accuracy and timeous processing of booking information: Ensure CRM information is received timeously and entered into the system.
  • Checking on CRM information and assisting consultants in getting the information timeously, including reaching out to consultants for follow up.
  • Running camp calendars to review bookings for accuracy and completeness.
  • Investigating any discrepancies and rectifying with consultants.
  • Assisting consultants with problem solving.
  • Improving booking conversion ratios: Assist with last-minute bookings and checking availability with camps directly.
  • Booking 3rd party products, including confirmations, cancellations, and checking invoices to vouchers.
  • Performing a limited role and responsibility of a reservation/sales consultant as required.

Requirements

  • Matric Certificate
  • A formal qualification in travel & tourism
  • At least 1-2 years in reservation administration with a similar role and responsibility
  • Knowledge of TourPlan / Wetu
  • Product knowledge of Botswana, Namibia, and South Africa
  • Excellent written and oral communication skills (English fluency required)
  • Good interpersonal skills
  • Ability to deal appropriately with agents, camps, and consultants, and handle complaints or queries as needed.
  • Service-oriented and detail-oriented while coping with a large volume of work.
  • Ability to work fast and accurately.
  • Ability to multitask and work under pressure.
  • Highly organised, able to keep track of multiple threads of work.
  • Comfortable with technology, able to learn our reservations system efficiently.

Salary & Benefits

Salary range: TBA

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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