Job Description
About the Role
We are seeking a highly skilled and experienced Butler to join our iconic Hotel team in Cape Town. As a key member of our luxury service department, you will be responsible for providing exceptional personalised service to all hotel guests, ensuring that every stay is truly unforgettable. You will work closely with our team to maximise revenues & profitability, promote further services of the brand, and contribute to the overall success of our hotel.
Key Responsibilities
- Creating and providing the “WOW” experience for hotel guests
- Assisting in all aspects of overall hotel operations, including reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining, and private bar
- Inspecting and monitoring areas of the department to ensure highest quality assurance standards
- Handling telephone calls professionally and in accordance with departmental standards
- Ensuring smooth day-to-day functioning of the outlet
- Maintaining effective system of recording guest history, preferences, and other guest-related data in Amadeus
- Overseeing all procedures and daily activities
- Supporting various integrated activities during low and high-volume periods
- Ensuring proper billing of tables or rooms
- Actively participating in training programmes
- Remitting cash & sales summary at the end of every shift
- Controlling cost by minimising wastage & breakage
- Ensuring adequate stock of operating supplies as per re-ordering levels
- Constantly innovating and improving processes for guest delight
- Maintaining cleanliness and correct storage, handling, and inventory of all items of stock and equipment
Requirements
- Graduates from reputed hotel management schools (desirable)
- Graduates with experience in hotels or hospitality sector
- Graduates from a reputable Butler Academy
- At least 2 to 3 years’ experience in F&B Service
- Fluent in English
- Additional language advantageous
- Knowledge about Food and Beverage services as well as rules of F&B service and service etiquette
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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