Cape Town Region: Butler (Hotel) – Cape Town posted by Phoenix Recruitment

About the Role

We are seeking a highly skilled and experienced Butler to join our team at an iconic hotel based in Cape Town. As a key member of our luxury service department, you will be responsible for providing exceptional personalised service to all hotel guests, ensuring that every guest has a memorable experience with our brand. You will work closely with the Butler Supervisor to maximise revenues and profitability, while promoting further services of the brand.

Key Responsibilities

• Creating and providing the “WOW” experience for hotel guests
• Assisting in all aspects of overall hotel operations, including reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining, and private bar
• Inspecting and monitoring areas of the department to ensure highest quality assurance standards
• Handling telephone calls professionally and in accordance with departmental standards
• Ensuring smooth day-to-day functioning of the outlet
• Overseeing daily reservations, lounge and restaurant bookings, guest movement, and activities
• Maintaining effective system of recording guest history, preferences, and other guest-related data in Amadeus
• Ensuring adherence to operational standards for equipment and processes
• Supporting various integrated activities during low and high-volume periods
• Ensuring proper billing of tables or rooms
• Actively participating in all training programmes
• Remitting cash & sales summary at the end of every shift
• Controlling cost by minimising wastage & breakage
• Ensuring adequate stock of operating supplies as per re-ordering levels
• Constantly innovating and improving processes for guest delight
• Maintaining cleanliness and correct storage, handling, and inventory of all items of stock and equipment
• Enabling adherence to principles and work practices detailed under HACCP
• Updating reports, registers, and logbooks
• Coordinating with Front Desk regarding events on a weekly basis
• Knowledge of hotel events, activities, and promotions
• Planning and preparing requisition systematically for food and beverage supplies and arranging its pick-up and organised storage
• Taking guest orders (telephonically or in room) and ensuring proper execution
• Ensuring all guest requests are attended to promptly
• Handling minor guest complaints and/or referring them to the Butler Supervisor/F&B Management for appropriate action
• Maintaining an effective guest history system by reporting to the Butler Supervisor any additional information about guests’ preferences

Requirements

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector
• Graduates from a reputable Butler Academy
• At least 2 to 3 years’ experience in F&B Service
• Fluent in English
• Additional language advantageous
• Knowledge about Food and Beverage services as well as rules of F&B service and service etiquette
• Professional guest interaction
• Good communication skills
• Pleasing and service-oriented personality
• Computer literate (Amadeus, Microsoft, and Infogenesis POS)
• Complete understanding of the billing cycle and facilities offered in-house
• Thorough knowledge of city and surroundings and able to make relevant bookings