South Africa: Route Controller posted by Greys Recruitment

Job Purpose

To effectively coordinate and manage daily delivery routes, ensuring timely, accurate, and cost-efficient distribution of goods. The Route Controller will oversee driver activities, optimize route planning, and ensure service delivery standards are consistently met within a fast-paced logistics or food distribution environment.

Key Responsibilities

• Plan, schedule, and monitor daily delivery routes for drivers and vehicles
• Ensure optimal route planning to maximize efficiency and minimize fuel and time costs
• Communicate with drivers throughout the day regarding route changes, delays, or issues
• Monitor vehicle tracking systems (GPS) and ensure adherence to planned routes
• Coordinate dispatch and delivery schedules in line with operational requirements
• Ensure all deliveries are completed on time and according to customer expectations
• Address and resolve delivery-related issues, including delays, breakdowns, or customer complaints
• Maintain accurate records of deliveries, routes, fuel usage, and incidents
• Liaise with warehouse staff to ensure correct loading and dispatch of goods
• Ensure compliance with company policies, safety regulations, and food handling standards (where applicable)
• Provide daily reports on route performance and operational challenges

Minimum Requirements

• Grade 12 / Matric
• Previous experience in route planning, logistics coordination, or transport control (preferably within food services or FMCG)
• Strong knowledge of geographical areas and route optimization
• Experience working with fleet tracking systems and logistics software
• Computer literacy (MS Excel, Word, and routing systems)
• Ability to work shifts, weekends, or extended hours if required

Skills and Competencies

• Strong organizational and planning skills
• Excellent communication and problem-solving abilities
• Ability to work under pressure in a fast-paced environment
• High attention to detail and accuracy
• Strong decision-making and coordination skills
• Good interpersonal skills when dealing with drivers, clients, and internal teams
• Ability to multitask and prioritize effectively

Key Performance Indicators (KPIs)

• On-time delivery performance
• Route efficiency and cost control (fuel, time)
• Reduction in delivery errors and delays
• Driver compliance with routes and schedules
• Customer satisfaction levels

Advantageous

• Experience in the food distribution or cold chain logistics environment
• Knowledge of health and safety standards within warehousing or food services
• Familiarity with fleet management systems