South Africa: Spa Manager posted by People Dimension

Job Description/Duties:

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient service delivery.
• Manage and supervise spa staff, including therapists, receptionists, and other support personnel.
• Conduct staff training and development to maintain high standards of service.
• Ensure compliance with health, safety, and hygiene standards.
• Develop and implement marketing strategies to promote spa services and products.
• Manage budgets, financial records, and inventory, ensuring cost-effective operations.
• Handle client inquiries, feedback, and complaints, ensuring high levels of customer satisfaction.
• Coordinate special events, promotions, and loyalty programs to attract and retain clients.
• Maintain and update client records and manage appointment scheduling systems.
• Monitor and evaluate staff performance, providing feedback and conducting performance reviews.

Minimum Requirements:

• Proven experience as a Spa Manager or similar managerial role in the spa or wellness industry.
• Certification in spa management, hospitality, or related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using spa management software and booking systems.
• In-depth knowledge of spa services, treatments, and products.
• Strong organizational and multitasking skills.
• Ability to handle financial management and budgeting.