Job Description
Job Description/Duties:
- Oversee the day-to-day operations of the spa, ensuring smooth and efficient service delivery.
- Manage and supervise spa staff, including therapists, receptionists, and other support personnel.
- Conduct staff training and development to maintain high standards of service.
- Ensure compliance with health, safety, and hygiene standards.
- Develop and implement marketing strategies to promote spa services and products.
- Manage budgets, financial records, and inventory, ensuring cost-effective operations.
- Handle client inquiries, feedback, and complaints, ensuring high levels of customer satisfaction.
- Coordinate special events, promotions, and loyalty programs to attract and retain clients.
- Maintain and update client records and manage appointment scheduling systems.
- Monitor and evaluate staff performance, providing feedback and conducting performance reviews.
Minimum Requirements:
- Proven experience as a Spa Manager or similar managerial role in the spa or wellness industry.
- Certification in spa management, hospitality, or related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using spa management software and booking systems.
- In-depth knowledge of spa services, treatments, and products.
- Strong organizational and multitasking skills.
- Ability to handle financial management and budgeting.
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