Job Description
About the Role
We are seeking an experienced Floor Manager to join our dynamic team at Wild Dreams Hospitality’s stylish restaurant in South Johannesburg. As a key member of our front-of-house operations, you will be responsible for delivering exceptional guest experiences and leading a high-performing service team. With a passion for luxury hospitality and a focus on creating memorable dining experiences, we are looking for someone who is hands-on, energetic, and customer-focused.
Key Responsibilities
- Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
- Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
- Oversee staff scheduling, training, and performance management.
- Handle guest queries and complaints promptly and professionally.
- Ensure adherence to service standards, hygiene protocols, and brand policies.
- Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
- Monitor stock levels for floor-related items and coordinate with relevant departments.
- Conduct daily pre-shift briefings to align the team on expectations and specials.
- Support management in driving upselling strategies and revenue targets.
Requirements
- Minimum 3 years’ experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
- Strong leadership, interpersonal, and communication skills.
- Excellent problem-solving ability and conflict resolution skills.
- High attention to detail and ability to multitask under pressure.
- Knowledge of POS systems and stock controls is an advantage.
Qualifications
- None specified
Salary & Benefits
- Competitive salary (TBD)
- Flexible working hours, including evenings, weekends, and holidays.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Johannesburg
The hospitality industry in Johannesburg is one of the largest and most competitive sectors in the city, with a high demand for skilled professionals to cater to the growing number of tourists and business travelers. Typically, job seekers in this field can expect to find opportunities across various establishments, from fine dining restaurants and hotels to event management companies and private estates. Generally, the industry is known for its fast-paced and dynamic environment, requiring staff to be adaptable and proactive.
Salaries for catering and hospitality roles in Johannesburg are generally broad, ranging from R30 000 to R80 000 per annum for entry-level positions, although this can vary widely depending on factors such as experience, company size, and industry sector. For example, staff working in high-end establishments or those with specialized skills, such as pastry chefs or sommeliers, may expect salaries at the higher end of this range. However, it’s essential to note that salaries can differ significantly within these broad ranges.
Common skills required for roles in the hospitality industry include excellent communication and interpersonal skills, attention to detail, and the ability to multitask under pressure. Typically, staff need to be knowledgeable about food, beverages, and wine, as well as have basic knowledge of culinary techniques. Other essential skills include problem-solving, time management, and a strong work ethic. In addition, many employers place a high value on staff with language skills, particularly English and Afrikaans, as these are commonly used in the industry.
The hospitality industry is diverse, with common sectors that employ catering and hospitality roles including financial services, technology, manufacturing, and tourism. These industries often require specialized knowledge and skills, such as event management or conference planning. For those looking to advance their careers, opportunities exist for career development through training programs, mentorship schemes, and promotion from within the organization.
Career progression in the hospitality industry can be challenging, but there are opportunities for advancement into senior roles, such as department heads or general managers. Experienced staff may also consider transitioning into related industries, such as sales or marketing.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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