Tzaneen: General Manager posted by Craven Cottage CC

About the Role

As a General Manager at Craven Cottage CC, you will be responsible for driving the overall success of our resort property, ensuring seamless service, high-quality standards, and guest satisfaction. This is an exciting opportunity to lead our team and develop strategies to drive revenue growth, manage costs, and deliver exceptional customer experiences.

Key Responsibilities

• Manage day-to-day operations, ensuring seamless service, high-quality standards, and guest satisfaction.
• Develop and implement budgets, control costs, manage payroll, and drive revenue growth to meet financial targets.
• Hire, train, mentor, and supervise staff, fostering a positive, productive work environment.
• Personally address guest feedback, complaints, and needs to foster a personalized, welcoming atmosphere.
• Ensure the resort property, including grounds, pools, and amenities, meets high standards through preventive maintenance and repairs.
• Develop marketing plans, analyse sales figures, and oversee inventory management.

Requirements

• Grade 12 or equivalent qualification.
• Diploma in Hospitality.
• Minimum of 5 years as General or Deputy General Manager.
• Ability to run all aspects involved in the running of a hotel operation on a daily basis.
• Knowledge in Finances, Strategy, Human Resources, Customers, Customer experience as well as Systems and Processes of the specific hotel operation.

Qualifications

None mentioned.

Salary & Benefits

No information available.