Job Description
About the Role
We are seeking an experienced Administrator and Operations Coordinator to join our team in Durbanville, Western Cape. As a key member of our support team, you will be responsible for providing exceptional administrative support, coordinating operations, and ensuring seamless customer experience.
Key Responsibilities
- Attend to customer enquiries by telephone or online enquiry system
- Coordinate communication across service providers
- Prepare quotes and invoices, follow up on payment
- Liaise with medical aids where applicable
- Track equipment, manage maintenance & availability
- Support procurement and conduct stock takes
- Ensure mobile device connectivity and basic troubleshooting
- Maintain customer liaison, follow policies and ensure confidentiality
- Maintain a professional, compassionate approach with clients
- Assist with social media marketing, posting ads, targeting and reporting
- Support ad strategy and social media presence
- Maintain filing systems
Requirements
- Matric or equivalent diploma
- Tertiary qualification in bookkeeping or business administration (Advantageous)
- 8 – 10 years of experience in a similar role
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Sage One or similar ERP system experience
- Strong organisational, planning, time-management and communication skills
- Medical Aid Scheme billing experience – advantageous
- Customer-focused with strong problem-solving skills
- Ability to prioritise tasks and handle multiple responsibilities with minimal supervision
- Professional attitude with strict confidentiality standards
- Able to handle stress in a fast-paced environment
- Practical experience with Meta/Facebook Ads
- Strong understanding of targeting and optimisation across Facebook, Instagram and LinkedIn
Salary & Benefits
R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Office Automation Jobs in Western Cape
In the Western Cape region, office automation positions are in high demand across various industries, typically requiring a blend of technical and administrative skills. Generally, these roles involve automating and streamlining business processes to increase efficiency and productivity.
Typically, salaries for office automation professionals in the Western Cape range from approximately R200 000 to R500 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, it’s essential to note that actual salaries can vary significantly due to these varying factors. Additionally, bonuses, benefits, and other perks can also impact the overall remuneration package.
Common skills required for office automation roles include proficiency in software applications such as Microsoft Office, Google Suite, and industry-specific tools; strong analytical and problem-solving abilities; excellent communication and interpersonal skills; attention to detail and organisational skills; and experience with automation technologies such as workflows, macros, and scripts. Other essential skills may include data analysis, reporting, and business acumen.
Office automation professionals are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public administration. These roles often require adaptability and flexibility to work in different departments or teams, and to support various stakeholders across the organisation.
Career development opportunities for office automation professionals in the Western Cape are plentiful, with many organisations offering training and development programs to enhance technical skills and business acumen. Typically, career progression paths may include specialist roles such as process analyst, workflow manager, or automation consultant, or more senior positions like team leader or department head. Generally, experience, leadership potential, and a commitment to ongoing learning and professional development are key factors in advancing one’s career in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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