Job Description
About the Role
We are seeking an Administration Assistant to join our team at West Coast Personnel in the Western Cape region. As a key member of our administrative support team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations of our business. If you have excellent communication skills, attention to detail, and a passion for cooking, we encourage you to apply.
Key Responsibilities
- Process all customer orders accurately within 24 hours of receipt
- Manage and maintain email inboxes and monitor customer portals (e.g. Takealot, Yuppiechef, Leroy Merlin) daily
- Ensure all orders are captured correctly with no duplication or omissions
- Issue and distribute tax invoices (excluding online portal clients)
- Communicate stock availability, pricing discrepancies, and back orders with customers promptly
- Maintain and update dispatch sheets, ensuring all documentation is complete and audit-ready
- Assist with stock reservations and backorder processing
- Monitor upfront payment orders and follow up on outstanding payments and collections
- Ensure filing is accurate, complete, and up to date for audit purposes
- Answer incoming calls professionally and provide excellent customer service
- Welcome visitors and provide refreshments as needed
- Create and maintain task-specific SOPs
Requirements
- Matric
- Strong attention to detail with excellent accuracy
- Ability to prioritize tasks and meet strict deadlines (48-hour turnaround times)
- Proactive problem-solver with the ability to use initiative
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Resilient, reliable, and highly organized
- Strong analytical and critical thinking skills
- Ability to work effectively under pressure
- Advanced computer skills (Outlook, Excel, PowerPoint, Internet)
- Team player with a positive and supportive attitude
Qualifications
- Formal education/certifications are not required for this position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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