Western Cape: Claim Adminstrator posted by Kinesis Holdings

March 11, 2026 Jobs in South Africa

Kinesis Holdings

Western Cape

Call Centre

Job Description

About the Role

As a Claim Administrator at Kinesis Holdings, you will be responsible for providing exceptional support to our clients and managing their claims in a timely and professional manner. You will work closely with internal teams to ensure seamless case management and coordination of medical requirements.

Key Responsibilities

Handle inbound assistance requests in a timely and professional manner.
Manage and coordinate allocated emergency cases.
Escalate cases in line with company guidelines and client procedures.
Coordinate medical requirements with internal medical and operations teams.
Liaise with local agents, client representatives, and security partners.
Process and manage medical claims for specific clients.
Maintain accurate case records and ensure data integrity within case management systems.
Update and maintain the Global Contact Directory.
Ensure strict confidentiality and information security compliance.
Perform additional duties as required by management.

Requirements

Grade 12 / Matric (essential)
Minimum 2 years’ claims handling experience within: Medical assistance /Travel assistance/ Insurance/Or related claims-based environment (essential)
Experience within a contact centre, emergency response or assistance environment
Excellent verbal and written English communication skills (fluent essential)
Strong computer literacy (CRM, claims management or case management systems)
Ability to work effectively in a high-pressure, time-sensitive environment.
Strong attention to detail and accurate record-keeping skills.
Sound decision-making ability within defined procedures.
Willingness to work 24/7 rotational shifts.

Salary & Benefits

Salary range: TBA

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Call Centre Jobs in Western Cape

Call centre positions are a common type of employment in Western Cape, South Africa, typically involving customer-facing roles that require strong communication and problem-solving skills. Generally, the job market for call centre staff in the region is competitive, with many companies looking to hire individuals who can provide excellent customer service and work well under pressure.

The salary range for call centre positions in Western Cape can vary widely depending on factors such as experience, company size, industry sector, and specific requirements of the role. Typically, entry-level positions may offer salaries within the R30 000 – R50 000 per annum range, while more senior roles or those in larger companies may command higher salaries, often above R70 000 per annum. However, it’s essential to note that these figures are broad estimates and can vary significantly depending on individual circumstances.

Common skills required for call centre staff in Western Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong problem-solving and analytical skills, and a basic understanding of computer software and technology. Other important skills may include emotional intelligence, adaptability, and a positive attitude towards dealing with customer complaints and feedback.

Many industries in Western Cape commonly employ call centre staff, including financial services sector, technology industry, manufacturing sector, and retail sector. These roles often involve handling customer inquiries, resolving issues, and providing product or service information to clients.

For those interested in pursuing a career in call centres, there are generally several opportunities for career development and progression. Common career paths may include moving into team management or leadership positions, specialized training roles, or transitioning into related fields such as sales or marketing. Additionally, many companies offer ongoing training and development programs to help employees build new skills and advance in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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