Job Description
About the Role
As a Guest Liaison / Concierge Relief at Craven Cottage CC, you will be responsible for delivering exceptional, personalized service to our discerning international guests. You will be the first point of contact for guests arriving at our establishment, and your warm, intuitive, and highly personalized approach will set the tone for their stay.
Key Responsibilities
- Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
- Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
- Liaise with guests according to the service, communication, and turnaround standards set out by the Concierge Department.
- Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.
- Provide informed, up-to-date recommendations on Cape Town’s restaurants, events, exhibitions, cultural highlights, activities, and seasonal happenings.
- Make and manage bookings for dining, tours, activities, transportation, wellness, and special events with efficiency and precision.
- Curate personalized itineraries and offer thoughtful, relevant alternatives when availability changes or guest needs shift.
- Contribute to memorable touches through bespoke amenities, gifting, and tailored surprises based on guest preferences.
- Build and maintain strong relationships with key suppliers, restaurants, guides, and service partners to secure premium access for guests.
- Manage guest requests with professionalism, urgency, and a solutions-oriented mindset.
- Ensure guest profiles in Opera are updated meticulously, including preferences, past experiences, and repeat-stay information.
- Support front-of-house and concierge operations seamlessly, always upholding world-class service standards.
Requirements
- Grade 12
- A formal hospitality qualification
- Proven concierge experience within a luxury 5* hospitality environment
- Strong computer literacy (Opera, MICROS/POS, Word, Excel)
- Excellent administrative skills, with strong accuracy, organization, and follow-through
- Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities
- Naturally anticipatory – able to understand guests’ needs instinctively and deliver unique recommendations and relevant alternatives
- Warm, articulate communicator with confidence engaging discerning international guests
- Highly organized with exceptional attention to detail and the ability to multitask under pressure
- Sophisticated, polished, and impeccably presented
- Strong people skills with a passion for personalised hospitality
- Fluent in spoken and written English; additional languages are an advantage
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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