Western Cape: Practice Manager posted by Faircape

About the Role

Faircape Health Institute is seeking an organised and skilled Practice Manager to oversee our medical operations at Tokai Estate and Faircape Health Institute in Somerset West (Heritage Manor). As a key member of our team, you will play a crucial role in ensuring operational efficiency, accurate billing processes, and a well-coordinated medical team environment. If you thrive in a dynamic and rewarding team environment, this position is for you.

Key Responsibilities

• Manage and oversee the day-to-day operations of the medical practice, ensuring all functions run efficiently and in line with established processes.
• Manage the medical officers’ shift rotations, on-call hours, and time-off requests, considering doctors’ preferences, contract requirements, workload, and specialty requirements to ensure coverage across all services.
• Ensure effective coordination and communication between medical officers, nursing staff, allied teams, and administration to support aligned and efficient service delivery.
• Drive operational efficiency within the practice by identifying and improving workflows and administrative processes to enhance patient experience and doctor productivity.
• Oversee and manage the billing function, ensuring appropriate processes, controls, and standards are in place for accurate clinical coding, submissions, and revenue optimisation.
• Monitor the billing workflow, working closely with the medical officers and the administrative team to ensure accuracy, resolve queries, and minimise rejections or revenue leakage.
• Oversee the resolution of billing rejections, medical aid queries, and outstanding accounts, ensuring timely follow-up and minimal revenue loss.
• Monitor daily operational workflows, including admissions, discharges, and patient activity, ensuring all required documentation, summaries, and processes are completed.
• Maintain and update operational trackers and reports (including billing, FIM/FAM, doctor activity, and payments), ensuring all information is accurate and up to date.
• Address patient inquiries, feedback, and complaints in a professional and timely manner.

Requirements

• Proven experience in a senior practice administration role, preferably within a medical practice.
• Proficiency in healthcare management software and electronic medical records (EMR) systems.
• Knowledge of medical billing and billing codes for a medical practice.
• Experience coordinating doctors or clinical teams, including scheduling and operational oversight, would be advantageous.

Qualifications

• BCom in Business Management would be an advantage.
• Bachelor of Business Administration would be an advantage.

Salary & Benefits

• Above market related salaries.
• Quarterly performance bonuses – Recognising and rewarding your contribution and impact.
• Long service leave – Acknowledging your commitment over time.
• Work in a well-supported clinical environment – Our facilities are designed to support both patients and staff, with strong administrative, operational, and multidisciplinary backing in place.
• Be part of a collaborative MDT team – Work alongside experienced doctors, nurses, physiotherapists, occupational therapists, and allied professionals, all aligned to achieve the best patient outcomes.
• Structured and organised working environment – We prioritise clear processes, defined roles, and strong operational support, allowing you to work efficiently without unnecessary admin pressure.
• Opportunities for growth and development – We are committed to continuous learning, offering exposure to training, development, and evolving healthcare practices.