Job Description
About the Role
ServeCo is seeking an experienced Sales Team Manager to lead our outbound call centre team on the Dis-Chem Medical Insurance/GAP cover campaign. As a hands-on leader, you will drive daily performance to achieve and exceed sales targets and KPIs while building a winning culture.
Key Responsibilities
- Manage and lead a team of 10 outbound call centre sales agents
- Drive daily performance to achieve and exceed sales targets and KPIs
- Coach and develop agents through live call monitoring, roleplays, and feedback
- Conduct daily team huddles, performance reviews, and weekly 1:1s
- Maintain high standards of compliance, quality, and customer experience
- Motivate the team, create accountability, and manage team dynamics
- Manage your team holistically (performance, productivity, morale, behaviour, attendance)
Requirements
- Matric (Grade 12)
- Proven experience managing a sales team in a call centre environment
- Strong sales background with a track record of hitting targets
- Insurance sales experience (medical insurance preferred)
- Strong leadership, coaching, and performance management skills
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Durban
In Durban, the sales industry is driven by a thriving economy with a strong focus on trade and commerce. Generally, sales positions are in high demand across various sectors, making it a competitive field for job seekers. Typically, sales professionals in Durban can expect to find opportunities in industries such as technology, financial services, manufacturing, and more.
When it comes to salary expectations, common ranges for sales positions in Durban vary widely depending on factors like experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles may start within the R200 000 – R400 000 per annum range, while senior sales professionals can expect salaries ranging from R500 000 to over R1 million per year. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.
To succeed in a sales role, common skills include strong communication and interpersonal skills, the ability to build rapport with clients, a solid understanding of product knowledge, technical skills such as CRM software proficiency, negotiation and closing techniques, and often, experience working in a fast-paced environment. Additionally, a degree or diploma in business, marketing, or a related field is often beneficial for sales professionals.
Sales positions can be found across various industries, including the technology industry, financial services sector, manufacturing sector, and more. In Durban, companies in these sectors frequently require skilled sales professionals to drive revenue growth and expand their customer base.
Career development opportunities are common in sales roles, with many professionals progressing from entry-level positions to senior leadership or management roles within a few years. Typically, career advancement is tied to performance, experience, and industry certifications. Some common next steps for sales professionals may include moving into sales management or leadership roles, taking on additional responsibilities such as business development or strategic planning, or exploring opportunities in related fields like account management or business consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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