Job Description
About the Role
We are seeking an experienced Reservations Team Lead to join our team in Bryanston, Johannesburg. The successful candidate will be responsible for leading and managing a Central Reservations Team, driving sales and revenue growth, and ensuring exceptional customer service across multiple channels.
Key Responsibilities
- Lead and manage the Central Reservations Team
- Oversee all reservations via phone, email, WhatsApp, online platforms, and systems
- Drive sales, upselling, and cross-selling across the portfolio
- Manage reservation statuses, cancellations, amendments, and refunds
- Ensure SOP implementation and system accuracy
- Oversee OTA management and inventory control
- Assist with revenue forecasting, occupancy, and deposit tracking
- Prepare arrival reports and communicate with lodge operations teams
- Maintain accurate records, reporting, and effective inbox management
- Train, support, and develop team members
Requirements
* RSA ID and legal residence essential
* Minimum 6 years experience in a reservations department or travel/tourism call centre
* Proven experience as a Senior Reservations Consultant or Team Lead
* Strong leadership and team management skills
* Excellent computer skills (MS Office, Excel, PowerPoint)
* PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous
* Strong organisational and time management skills
* Excellent verbal and written English communication skills
* High attention to detail and problem-solving ability
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
R20,000 – R25,000 CTC (Provident Fund contribution 5%, Medical Aid available after 3 months)
Location
Johannesburg, Gauteng
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in North Johannesburg
In North Johannesburg, the customer service and support sector is a common industry with a relatively stable job market trend. Typically, this field offers a range of employment opportunities in various sectors, including retail, finance, technology, and manufacturing. Generally, these roles involve providing assistance to customers via phone, email, or in-person, resolving queries and addressing concerns.
Salaries for customer service and support positions in North Johannesburg can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, salaries typically range from R200 000 to R400 000 per annum, with some senior roles potentially exceeding R600 000. However, it’s essential to note that these figures are only a general guideline, and actual salaries can differ significantly depending on individual circumstances.
Common skills required for customer service and support roles include effective communication, problem-solving, adaptability, and a strong attention to detail. Additionally, proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, is often beneficial. Other valuable skills may include social media savvy, emotional intelligence, and conflict resolution abilities. Typically, employers look for candidates with excellent interpersonal skills, both written and verbal, as well as the ability to work in a fast-paced environment.
The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service and support roles. Other sectors, such as retail, hospitality, and healthcare, also frequently require staff in this capacity. Often, these roles involve working with diverse client bases, including both internal stakeholders and external customers.
For career development, it’s essential to focus on building transferable skills, such as communication, problem-solving, and adaptability. Typically, career progression paths for customer service and support professionals may include roles like team lead, supervisor, or specialist in specific areas, such as technical support or account management. With experience and additional training, individuals can also pursue careers in related fields, such as sales, marketing, or project management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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