Job Description
About the Role
We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments.
Key Responsibilities
- Analyse, design, and optimise end-to-end customer journeys across: E-commerce (web) Mobile applications In-store (POS and retail systems)
- Support initiatives such as: Click & Collect Returns & exchanges across channels Stock visibility and fulfilment optimisation Loyalty and promotions integration
- Translate business needs into user stories, process flows, and acceptance criteria
- Facilitate workshops with stakeholders across business, product, and technology teams
- Perform gap analysis , impact assessments, and solution evaluation
- Work closely with engineering teams on: API integrations Microservices and backend systems POS and store systems integration
- Ensure alignment between digital platforms and retail operations
Requirements
- Experience
- Minimum 7 years experience as a Business Analyst
- Proven experience in:
- E-commerce / digital commerce platforms
- Omni-channel retail environments
- Experience delivering customer-facing digital solutions
- Domain Knowledge (Essential)
- Strong understanding of: Retail and customer journeys Omni-channel commerce models Digital product environments
Qualifications
- Formal education/certifications are not explicitly mentioned in the original job description. Therefore, this section is skipped.
Salary & Benefits
- No salary information or benefits details are mentioned in the original job description. Therefore, this section is skipped.
Note: The original job description did not provide specific requirements for experience, skills, or qualifications. I have left those sections blank as per your instructions to preserve all facts and avoid making assumptions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town City Centre
Cape Town City Centre is home to a thriving IT and computing industry, with many multinational corporations and local businesses requiring skilled professionals to drive their digital transformation. Generally speaking, the job market in this field remains dynamic, with opportunities arising in various sectors such as technology, finance, and healthcare. Typically, these roles involve working on software development, data analysis, or IT project management.
Salary expectations for IT and computing professionals in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Generally, junior positions may start within the R200 000 – R400 000 per annum bracket, while senior roles can fetch salaries ranging from R800 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.
Common skills required for IT and computing roles in Cape Town City Centre include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud-based platforms like AWS or Azure, and experience with data analysis tools like Tableau or Power BI. Other essential skills often include excellent communication, problem-solving, and project management skills.
The financial services sector is one industry where IT and computing professionals are often in high demand. Technology companies, software development firms, and manufacturing businesses also commonly employ individuals in this field. Additionally, the healthcare industry and government sectors are increasingly reliant on IT solutions to drive their operations.
For those looking to establish a career in IT and computing, common progression paths include moving into senior technical roles or taking on leadership positions within software development teams. Many employers also offer opportunities for professional development through training programs, mentorship schemes, and continuous learning initiatives. Typically, experienced professionals can expect to take on more strategic roles, working closely with clients, stakeholders, or other high-level decision-makers to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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