Job Description
About the Role
Positioned on a striking peninsula in Uganda’s most iconic wildlife destination, our client’s lodge offers extraordinary immersive experiences. Surrounded by the Rwenzori Mountains, the Great Rift Valley, Lake George, and Lake Edward, this is a place where guests encounter the wild beyond the beaten path. As part of a celebrated East African hospitality group with generations of expertise, they pride themselves on combining authentic warmth with luxurious comfort.
Key Responsibilities
- Lead and streamline daily operations, ensuring seamless coordination across front desk, F&B, housekeeping, maintenance, and guiding teams.
- Develop operational strategies and long-term business plans to enhance profitability and guest satisfaction.
- Uphold exceptional service standards, managing guest expectations from arrival to departure.
- Address guest feedback proactively, ensuring seamless resolution and continuous improvement.
Requirements
- Experience: 10+ years in a senior operational or General Manager role within luxury safari lodges or remote hospitality environments.
- Skills: Strong leadership, communication, and organizational capabilities. Deep understanding of guest services and luxury safari operations. Financial savvy with budgeting, P&L and cost control expertise. Familiarity with standard tourism systems (PMS, reservations software).
Qualifications
- Education: A degree or diploma in Hospitality, Hotel Management, or a related field strongly preferred.
Salary & Benefits
Competitive compensation package paid in US$ nett with on-site accommodation, meals, and benefits. Annual Gratuity bonus. Full payment of NSSF contributions covered by the company. Cost of all visas and work permits covered by the company. Annual leave. Annual return Air tickets to point of origin congruent to leave cycle.
[No Qualifications section because no formal education mentioned]Application Process
Submit your CV and a compelling cover letter to the email address attached to this Job Advert, outlining your experience in safari or luxury lodge operations. Selected candidates will be contacted for interviews as soon as profile alignment is confirmed.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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