Job Description
About the Role
We are seeking an experienced Operations Fleet Coordinator to join our team in Cape Town City Centre. As the right candidate, you will be responsible for overseeing the daily operations of our fleet and ensuring seamless service delivery to our clients. With a strong background in managing teams and driving process improvements, we invite you to apply for this exciting opportunity.
Key Responsibilities
- Take ownership of service delivery and plan and complete daily action plans for the operations team
- Extensive liaison with clients
- Evaluate systems and continually look for improvements
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions of the team
- Contribute operations information and recommendations to strategic plans and reviews
- Implement quality and the right customer-service standards
- Resolve problems that occur and find solutions timeously
- Manage the drivers and plan their schedules
- Forecast requirements
- Prepare budgets and schedule expenditures, analyze variances and initiate corrective actions
- Develop operations systems that work effectively and smoothly
- Analyse and improve organizational process and workflow
Requirements
- Minimum 5 years experience as an Operations Manager
- Experience managing a team of minimum 20 employees
- Good financial acumen and planning skills
- Excellent problem-solving skills
- Ability to think on your feet to solve problems that occur in day-to-day operations
Qualifications
- Matric plus relevant qualifications
- Communication skills in English and Afrikaans
Salary & Benefits
- R dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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