Job Description
Executive Operations (Engineering) | Gauteng | Permanent
A senior leadership opportunity for an experienced engineering and facilities executive ready to take full accountability for complex, large-scale operations. This role sits at the centre of strategy, governance, and service delivery across critical facilities.
Reporting to the COO, you will be responsible for ensuring that all strategic, critical, and operational facilities meet both contractual and business requirements. You will design and embed an effective operating model across people, process, and systems to enable consistent, high-quality, and cost-effective service delivery.
The role demands a strong balance between commercial acumen and operational depth. You will translate customer business strategies into facilities management requirements, lead senior stakeholder engagements, and ensure compliance with statutory, contractual, and governance frameworks. A key focus will be driving operational excellence while supporting long-term growth, culture, and sustainability.
Our client is a well-established organisation operating in a complex, asset-intensive environment with high standards for safety, compliance, and service continuity. They partner with blue-chip customers and manage large, technically demanding portfolios where leadership credibility and execution discipline are critical.
What Youll Do
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Take full accountability for engineering and facilities operations across multiple strategic sites
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Develop and manage short-, medium-, and long-term capex and operational budgets
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Engage senior customer stakeholders to align business plans with FM strategies
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Define service delivery models, KPIs, and contract compliance frameworks
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Lead and influence contracts, technical, facilities, and engineering management teams
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Drive supplier, vendor, and service provider performance in collaboration with Supply Chain
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Ensure compliance with OHS, ISO, governance, and Integrated Management Systems
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Lead change, culture, and communication initiatives across the portfolio
What You Bring
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Degree or BTech in Engineering, Facilities Management, or Management (MBA/MBL advantageous)
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Government Certificate of Compliance (GCC)
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Minimum 15 years relevant experience, including senior engineering and executive management
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Strong background in facilities, property, and customer relationship management
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Solid commercial, contract, and vendor management capability
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Working knowledge of finance, law, auditing, and risk management
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Proficiency in MS Office and SAP
What Success Looks Like
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Facilities consistently meeting or exceeding contractual and customer expectations
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Strong cost control with compliant and well-managed budgets
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Engaged teams with clear accountability and performance measures
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Stable, compliant operations aligned to safety, quality, and environmental standards
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Trusted senior-level relationships with customers and internal leadership
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Gauteng
In Gauteng, the customer service sector is generally thriving, with many companies investing in their teams to provide exceptional support to clients. Typically, this involves handling a high volume of calls, emails, and other inquiries, while ensuring timely resolutions to issues and maintaining a positive reputation for the organisation.
Typically, salaries for customer service representatives in Gauteng fall within a broad range, often between R20 000 – R50 000 per annum, depending on factors such as level of experience, company size, and industry sector. For example, those with basic customer service roles may start at one end of the spectrum, while senior or specialist roles can command higher salaries towards the upper end of this range. However, it’s essential to note that these are broad estimates and actual salaries can vary widely depending on individual circumstances.
Common skills required for a successful career in customer service include excellent communication and interpersonal skills, both written and verbal; ability to handle multiple tasks simultaneously and prioritise effectively; and strong problem-solving and conflict resolution abilities. Other valuable skills include empathy, adaptability, and a positive attitude towards dealing with difficult customers. In addition, experience with CRM software, chat tools, or other customer service technologies can be an added advantage.
Many industries in Gauteng commonly employ customer service representatives, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. These roles often involve working with diverse groups of clients, responding to a wide range of queries and concerns, and providing support across multiple channels, such as phone, email, and social media.
For those looking to develop their careers in customer service, there are various opportunities for advancement and professional growth. Typically, experience in this field can lead to roles such as team leader or supervisor, where you’ll be responsible for managing a team of representatives and implementing process improvements. With additional training and certifications, it’s possible to move into more senior positions, such as customer success manager or account manager, where you’ll work closely with clients to build relationships and drive business growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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